Stayed 1 night on a Leger Holidays tour. Before arrival our guide phoned ahead to book our group of 26 people into the restaurant for dinner. We were told this would be fine and there would also be porterage for our luggage. Plus as we had an early start in the morning a take away breakfast would be supplied and we would be given a list to select our choices. However on arrival the receptionist knew nothing of the conversation stating that her colleague had gone home and no one knew anything about the prior arrangement. So no porterage and no take away breakfast list. The issue of porterage was quite a problem as there was a fair number of elderly people in our group and some of the rooms had no lift access. (In fairness the receptionist did carry one elderly gentleman's case to his room) Our group was told to go to the Restaurant at 6-30pm for dinner which we did only to be told we weren't dining in the restaurant but in the bar area. We had no proper menu to look at and on complaining we were given a hastily prepared sheet of paper with limited choice and no prices. Once again we complained about this and another sheet of paper appeared with prices. We noticed that we were being charged the same price for our limited choice menu as the Ala Carte menu so why couldn't we be given the Ala Carte menu in the first place and sit in the proper restaurant? By now it was 8pm and a couple of our group had given up on the idea of eating and had gone to bed. The service we received was also third rate. Soup arriving after the main course and no spoon to eat it with, table water was requested which arrived but nobody thought about giving us glasses to drink it, food arriving luke warm/cold. Another 2 members of our group gave up with dinner and decided to eat bar food at the bar. They ordered their food together and one arrived an hour after the first. When we finally managed to track down a duty manager and brought all the above to her attention she was unsympathetic and quite obnoxious in the manner she responded to an elderly person who raised the difficulties the hotel were obviously having in catering for a group. You would think a hotel would welcome a group of 26 into their restaurant with open arms and provide a better service. The chaotic feel also extended into the rooms. Although they were of a fair size they were a little dated. The bathroom had a very deep bathtub that was quite hazardous to get in and out of even for a tall person like myself and there was no safety grab rails. There was a kettle in the room but no English breakfast tea and paper cups. (The kind of thing you would expect in a budget hotel) In fairness the take away breakfast was good and so large it also sufficed for lunch as well. Sadly any plus points were outweighed by the appalling treatment our group received the previous evening.
56 Ulasan