Hotel berhampiran Seepark An den Teichen, Dortmund

Llegué una semana antes de mi reserva y solicité un cambio en recepción. No podían por ser reserva hecha a través de booking, que únicamente permitía la cancelación sin reembolso completo o parcial, por lo que perdía todo el dinero. Pero en la página web de booking indicaban que en el hotel podrían, SI QUERÍAN, hacerme un reembolso. Lo comenté con el hotel estando en la misma recepción, hice la cancelación y reservé una nueva habitación, pero no me hicieron reembolso ni descuento alguno, la mujer joven que me atendió carecía de empatía y simpatía. Pagué lo que correspondía reservando directamente en recepción, más caro que por web, y no volveré más a este hotel ni lo recomendaré a mis amigos y colegas. Por lo demás correcto, instalaciones relativamente nuevas y funcionales, aunque eché en falta ventilación en la habitación.

This hotel charged me 600 euro a night. There must have been something on in Dortmund for anyone to pay this as it’s more like a backpackers than a hotel. I arrived at 11pm. My stay was prepaid in full by my corporate travel agent. They said they had no rooms and that I would have to wait and they would take me to another property somewhere in the city. I was very upset and refused to move and finally they “found” a room. At this point it was almost midnight. I asked could I order a beer to take to my room. The answer was no but I could go to another hotel nearby where there was a bar. 600 euros a night. I then got to my room which was fine and clean if basic. There were only European sockets. I have sleep apnea and need a cpap device and an adapter for a Uk plug. Every Marriot I have ever been to has the universal plugs (at least one or two in each room). This place has none. Just basic German sockets. I called down and said do you have an adapter I will even buy one of you sell them. I will even pay for someone to go and get one. I was told, no we don’t and we don’t have a conceirge or anyone like that and we won’t help. Even if it means you die. True Marriot hospitality. So I guess anyone without their own adapter is out of luck at this “hotel”. I then tried the internet. Out of luck there too, internet shows up but doesn’t connect or work. I called the front desk. It just rings out. Over and over. No one answers or bothers. This is the single worst experience I have ever had at a hotel at the price point or at any Marriot worldwide, and I have stayed in many of them over many years. This place should lose its accreditation and the management ought to be replaced. Do not stay here unless you get a room for 50 euro a night, maybe 75, which is all it’s worth it’s basically a nice backpackers just off a freeway. If Marriot sees this can someone please contact me as this hotel caused me health issues and was a disgrace to your brand.

Sehr zentral gelegen. Alles was man braucht ist im Zimmer vorhanden. Die Zimmer sind sauber. Passt alles sehr empfehlenswert. Das Personal ist super freundlich und hilfsbereit. Die Terrasse im 7. Stock auch super und an Getränken gibt's eine große Auswahl zu guten Preisen. Sehr großes Lob an die Mitarbeiter im Hotel. Ich komme gerne wieder

La façade n’est franchement pas terrible mais l’intérieur par contre c’est magnifique l’hôtel est très propre. Les chambres sont incroyables et la salle de bain avec du marbre ajoute énormément de charme. Petit bémol c’est qu’on entend la circulation durant la nuit. Le wifi est top, la réception parle aussi bien anglais qu’allemand et même français. Le parking payant est correct. J’ai adoré mon passage ici

Sehr auf jugendliche Zielgruppe ausgerichtet. Stylish. Gute, zentrale Lage in der Nähe des Hauptbahnhofs. Kleine Zimmer, winziges Badezimmer, Sehr einfach eingerichtet, kein Schrank, kein Room Safe, kein Kühlschrank. Leider Probleme mit der Instandhaltung. So war da ein schlechter Geruch aus dem Ausguss der Duschkabine. Die Beleuchtung am Bett hatte einen Wackelkontakt. Kein eigenes Fitness Center, man kann das kleine Fitness Center des benachbarten Residence Inn mitbenutzen. Frühstücksbüffet ok. Insgesamt kein komfortables Hotel. Dafür aber preiswert.

Wir wurden sehr herzlich empfangen. Unsere Zimmer: die Größe des Einzelzimmers war ausreichend. Es gab sogar einen kleinen Balkon. Das Doppelzimmer groß! Eine kleine Sitzecke „rundete“ das Ganze ab. Auch hier war ein Balkon vorhanden. Das Frühstück war reichhaltig und lecker. Auch unser Wunsch nach gutem Wetter wurde erfüllt. ;))

Ein sehr sauberes Hotel mit sehr netten Mitarbeitenden. Das Einchecken war problemlos und schnell, das Frühstück war gut. Die Zimmer sind sehr sauber und auch ausreichend groß, das betrifft ebenso das Bad. Wir haben uns sehr wohl gefühlt

We loved it. The hotel is a converted fortified house from the 13th century with extensive grounds that made for lovely walking in the Easter sun. Breakfast is plentiful and there’s a good choice of food, and endless supply of coffee. The bedrooms are clean, the beds comfy, and super-quiet. If that was all I knew about this place, it would be enough to recommend it. But it is not all I know. There’s more. What sets hotels apart is attentiveness to detail. And this hotel has that - all the little touches that made our stay so much nicer, they pushed the beds together since they knew we were a married couple, they opened up quiet areas for us to sit and enjoy a coffee. But there’s yet more. Staff are all friendly, competent and always there for you. Particular mention goes to the night staff, Ann-Christin and Erdal, who were somehow always able to find time for a nice chat with us despite having to manage several things at once. Go there. It’s fun.

A convenient modern hotel in Unna, 20km East of Dortmund, near to motorways. It is clean and the bedrooms are good. The breakfast is very good, although the coffee is poor. The hotel has a bar and a restaurant with a limited menu. Car parking is 12 Euros a night - easier to pay for a ticket for your stay at reception, rather than using the parking machine outside.

Nice new hotel. Staff (and the dog) was great. Heating in the new building seems to be a problem. Breakfast was great, room also.