Hotel berhampiran TK Maxx, Douglas

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

After a very early ferry start of 2.15 am in the morning then a 4 hour crossing from the Uk arriving at the Hotel around 6.30pm I was totally impressed by the desk staff who gave me my room key because it was ready to go and this enabled me to shower and change and go for a 7am breakfast before going to bed for a few hours so as not to miss too much of my mini break in the Isle of Man. This is the 3rd time I have used this hotel and will continue to use it, so do all my family when they visit the island.

This was a fantastic hotel. We were travelling as a group on a coach trip, myself and my mother so had a twin room. The room was right at the back, but we had 4 windows and a side view of the hill, very quiet and lovely. Upon arrival from the ferry we were ushered into the dining room for our first meal. Well it was beautiful. In fact every 3 course meal we had was fabulous. The food prepared looked appealing and tasted great. Such a choice to be selected in the morning for that evening. I should not have read the reviews and just gone on the experience itself. Yes its and old Edwardian building, and maintenance I would imagine is expensive. The beds were very comfortable and a good nights sleep was had. The view out to the bay from the lounge was lovely watching the horse drawn trams trot by. I have to give a shout out to the restaurant team. The waiting staff, we young locals, they were professional, efficient and did an amazing job, you always get some grumpy grouches and they dealt with them really well and whatever their future chosen career is working here will stand them in good stead. Many thanks Team Hydro.