Hotel berhampiran Al Fujairah National Insurance Company, Dubai

It’s suitable for business trip. I stayed here 4 nights. And breakfast is good. I love the breakfast. The staff are nice. However, all the good memories be ruined after 24th Nov. 24th Nov, I came from Abu Dhabi and would like to stay here one night, then go back to China. However, I made a wrong booking date at this time. I need to book 24th Nov, but the order booking date is 24th Dec. I didn’t know this mistake until the reception told me this mistake. Unfortunately, it was 22:00PM when I know this problem, so I tried to ask the reception if they can help me to fix it. They just let me contact trip com. They didn’t give me any support. What’s worse, they don’t refund to me. A horrible experience. I don’t understand why gulf hotel reject my request. Refund and then release a room to sell will not affect them. So sad about this problem.

بصراحه تعاملهم راقي محمد هو الي خلاني احب الفندق خلوق وانسان مبتسم وخدوم وفالاستقبال lovely خدمه رائعة وتجربه راقيه و وانا سارجع إلى الفندق مره اخرى بسبب محمد محترم جدا واخلاق عليه جدا Hotel is cery nice and clean

Kami menempah penginapan di Dubai untuk meraikan hari lahir saya, dengan harapan dapat menikmati masa berkualiti bersama-sama dengan kakak saya. Apabila tiba, kami disambut mesra oleh En. Rodel, yang membantu kami dengan bagasi kami. Dia sangat sopan dan akomodatif, membuatkan kami berasa dialu-alukan dari awal lagi. Walau bagaimanapun, pengalaman kami di kaunter penerimaan tetamu semasa daftar masuk amat mengecewakan. Apabila kami menghampiri Encik Abdelrahman di meja depan, dia meminta ID kami. Saya memberikan ID Emirates saya kerana bilik itu ditempah atas nama saya. Malangnya, kakak saya terlupa ID fizikalnya dan bertanya sama ada salinan elektronik sudah memadai. Dia segera berkata, ”Tidak.” Dia menjelaskan bahawa dia terlupa IDnya, dan saya bertanya apa yang perlu kami lakukan kerana kami telah melakukan perjalanan jauh dari Abu Dhabi. Saya bertanya sama ada mereka akan menerima saya tetapi bukan kakak saya, apa gunanya? Jawapannya sekali lagi tegas, “Tidak, kami memerlukan ID fizikal. Kami tidak boleh berbuat apa-apa tentang itu.” Walaupun kami berusaha untuk menjelaskan keadaan, dia tetap tidak mengalah, menegaskan bahawa hanya saya yang akan diterima dan bukan kakak saya. Saya sangat kecewa dan kecewa, jadi saya meminta untuk bercakap dengan pengurus. Abdelrahman meneruskan proses daftar masuk tanpa melibatkan diri lebih lanjut. Apabila pengurus tiba, dia menjelaskan bahawa walaupun protokol itu sememangnya memerlukan ID fizikal, mereka akan membuat pengecualian kali ini. Kakak saya mengakui kesilapannya tidak membawa ID fizikalnya, tetapi cara Abdelrahman menangani situasi itu jauh dari memuaskan. Penolakannya berulang kali, tanpa menawarkan sebarang penyelesaian alternatif, mengecewakan—terutama memandangkan ini adalah hotel 5 bintang. Perkhidmatan pelanggan yang betul, terutamanya dalam industri perhotelan, melibatkan lebih daripada sekadar mengatakan ”Tidak.” Ia memerlukan pemahaman, empati dan kesediaan untuk membantu tetamu dengan sebaik mungkin. Selepas daftar masuk, kami dibantu oleh Encik Choi, yang membantu kami dengan beg kami dan mengiringi kami ke bilik kami. Profesionalisme dan sikap berbudi bahasa beliau adalah berbeza dengan pengalaman kami sebelum ini. En. Choi, bersama En. Rodel, En. Gaurav, dan En. Rozaldo, benar-benar menonjol sepanjang penginapan kami. Mereka semua sangat membantu, sopan dan mesra, dan mereka layak mendapat pengiktirafan untuk perkhidmatan pelanggan mereka yang cemerlang. Secara keseluruhan, penginapan kami menyenangkan, tetapi pengalaman daftar masuk meninggalkan kesan negatif. Saya berharap kakitangan kaunter penerimaan tetamu menerima latihan lanjut dalam perkhidmatan pelanggan, terutamanya dari segi empati dan penyelesaian masalah. ”Tidak” yang ringkas bukanlah jawapan kepada setiap situasi, terutamanya apabila tetamu sedang mencari bantuan.

The hotel is close to all downtown areas and attraction, extremely clean and spacious rooms, hotel stuff are super kind and their readiness to always help is wonderful. The room has all necessities and the breakfast buffets were excellent. I enjoyed my stay.

I had a lovely experience at Rove Healthcare City,everything about the place was so amazing including the melt in your mouth food.The staff was already to go the extra mile for us and i truely appreciate it.Im definitely staying at Rove HealthCare City again the next time i visit Dubai😃😃

The best hotel experience I could ever ask for! The staff, the food, the people and their smile and hospitality was 10/10. I want to give a shout out to Auldi and Prabin for taking care of us and the room spotless! They are the best and we will stay here because of them! Ty again for making my first Dubai experience the best!!! -Terry

Nice location close to the city but still enjoy a bit of quiet time. Super spacious rooms is a big plus.

Hotel ini agak lama, tetapi lokasinya sangat unggul. Terdapat kereta bawah tanah, empat perhentian dari kereta bawah tanah ialah Dubai Mall, pasar raya besar dan pusat membeli-belah. Ia sangat mudah untuk makan dan minum di sekitar hotel. Ia tidak digalakkan order sarapan pagi, kalau order sarapan setiap hari, memang membazir. Anak-anak tak suka .

My room was new renovated, all was well, check-in fast. Little complain, the drain in the shower was clogged and the water flooded the bathroom. Apart from that, it was not my first and not my last stay.

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!