Hotel berhampiran Dakakeen, Dubai

Great hotel for short stays or layover at Dubai , buffet is fine , shuttle bus to airport is hard to find the first time you take it , just ask anyone at the airport they will help you find it , just remember its in the same building as the car park , metro , car rental , in front of terminal 3 , shuttle is 24 hrs every 30 minutes . If you don’t want the buffet there is a supermarket and small plaza behind the hotel

I love the Hotel, great view of the waterfront; best location - near the City Centre. Room is clean, well maintained, thank you Housekeeping! Breakfast is good. You've got great colleagues! NAMITA from the Breakfast team, proactive, always offering assistance. AYMAN of Front Office - very engaging, professional, great interaction with guests. Also to SALMAN & AKASH of Concierge, proactive, helpful and friendly, also the gentleman at the valet (sorry I didn't get the name, perhaps Nepali, very helpful as well). You have beautiful Hotel and great staff. Keep it up. Will always choose your Hotel if ever we will be in Sharjah again.

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

Very nice hotel, amenities needed to be updated in some areas such as gym. People at this hotel are so kind and dedicated to help at any time and ready to go the extra mile to meet your needs. I will come back again

Hey there All Visited this fantastic place for a staycation located at Deira name as Carlton palace Hotel We were duo The Hotel rooms are very spacious The Bathroom is not top The Roof Top pool is amazing The Gym was big and has all the top equipments Absolutely loved it The breakfast buffet was better than many other 5 star hotel buffet highly recommended If you are in Dubai make sure to stay in this amazing 5 star hotel Follow for more such reviews

Kapal hotel terletak di pelabuhan Rashid. Cara terbaik untuk ke sana adalah dengan teksi. Hotel ini menyediakan 3 pemindahan: pantai La Mer, Dubai Mall, Al Ghubaiba (metro, persiaran bersejarah, pusat membeli-belah). Pada waktu pagi adalah sukar untuk menghubungi teksi kakitangan hotel membantu dengan masalah ini. Untuk 50 dirham anda boleh mengambil bahagian dalam lawatan kapal, atau anda boleh berjalan-jalan sendiri dan melihat pameran muzium. Restoran, bar. Di dek bawah terdapat gim dan kolam renang mini. Sarapan pagi yang baik. Bilik (kabin) selesa. Tambak pelabuhan telah diubah suai - dengan kafe, restoran, pasar mini dan gelanggang tenis.

我和太太於2024年三月三十一日入住杜拜香格里拉酒店，第一印象已經非常滿意，酒店大堂寬敞、明亮、佈置幽雅！所有員工服務態度有禮、誠懇、細心！ 而最驚喜是把我們所訂的普通房間升級至豪華貴賓房，雖然當時祇是上午十一時許，他們一方面引領我們到41樓的休閑室，享受茶點，另一方面立即分配在40樓的貴賓房間給 我們休息，非常貼心！ 另外，我們也嘗試過酒店內著名的越南餐廳，食物不止多款式，而且味道美味、賣相亦吸引！ 總括逗留在酒店的三日兩夜，百份百有賓至如歸，甚至有點受龎若驚的感覺！哈哈！ 下次若有機會再來杜拜旅行，我們一定再選擇入住這香格里拉酒店！

I have stayed in this property in the month of February from Feb 26th to March 5th for a period of 7 nights, it was a family vacation with my parents who are senior citizens. We were welcomed by Ms.Lisa front desk executive, she immediately checked is in and the room provided was very good, comfortable and cozy, the bathroom was also functional, only issue was the drain, the sink did not drain well and shower pressure little low, this needs improvement, other than that the stay was very good, the breakfast is decent but definitely needs improvement and needs to be more organised as it gets chaotic and the breakfast needs Indian items like Dosa , etc as these days more hotels have Indian options and the eggs also can be more fluffier and made better, more variety in breakfast is needed considering this is a 4 star property, especially the bakery items needs to be freshly made, not pre sourced bakery items like croissants etc, other than that, the hotel is excellent, we witnessed smoke on our floor whereas it was a non smoking floor, we complained to housekeeping and front desk and the management said they will take notice and take care for future, overall this a excellent property and has the potential to become hot seller in days to come , MOST importantly they need to maintain consistency in service and ensure the hotel doesn’t become a smoke haven by smelly corridors and smelly floors and smoky entrances, this property needs proper care, else it will become another holiday inn festival city which is a disastrous property, the Holiday inn business bay has the potential to become the most sought after property in days to come, a special mention to ALINA, KEKA, ANDREI,NADA from the breakfast team, they provide excellent service to guests and the hotel needs this kind of employees, the house keeping team is also very good, front desk Lisa is true wonderful woman , sweet, caring and loving and she needs to be promoted to maintain this property to highest standards, definitely enjoyable and highly recommended property.

Kami menempah penginapan di Dubai untuk meraikan hari lahir saya, dengan harapan dapat menikmati masa berkualiti bersama-sama dengan kakak saya. Apabila tiba, kami disambut mesra oleh En. Rodel, yang membantu kami dengan bagasi kami. Dia sangat sopan dan akomodatif, membuatkan kami berasa dialu-alukan dari awal lagi. Walau bagaimanapun, pengalaman kami di kaunter penerimaan tetamu semasa daftar masuk amat mengecewakan. Apabila kami menghampiri Encik Abdelrahman di meja depan, dia meminta ID kami. Saya memberikan ID Emirates saya kerana bilik itu ditempah atas nama saya. Malangnya, kakak saya terlupa ID fizikalnya dan bertanya sama ada salinan elektronik sudah memadai. Dia segera berkata, ”Tidak.” Dia menjelaskan bahawa dia terlupa IDnya, dan saya bertanya apa yang perlu kami lakukan kerana kami telah melakukan perjalanan jauh dari Abu Dhabi. Saya bertanya sama ada mereka akan menerima saya tetapi bukan kakak saya, apa gunanya? Jawapannya sekali lagi tegas, “Tidak, kami memerlukan ID fizikal. Kami tidak boleh berbuat apa-apa tentang itu.” Walaupun kami berusaha untuk menjelaskan keadaan, dia tetap tidak mengalah, menegaskan bahawa hanya saya yang akan diterima dan bukan kakak saya. Saya sangat kecewa dan kecewa, jadi saya meminta untuk bercakap dengan pengurus. Abdelrahman meneruskan proses daftar masuk tanpa melibatkan diri lebih lanjut. Apabila pengurus tiba, dia menjelaskan bahawa walaupun protokol itu sememangnya memerlukan ID fizikal, mereka akan membuat pengecualian kali ini. Kakak saya mengakui kesilapannya tidak membawa ID fizikalnya, tetapi cara Abdelrahman menangani situasi itu jauh dari memuaskan. Penolakannya berulang kali, tanpa menawarkan sebarang penyelesaian alternatif, mengecewakan—terutama memandangkan ini adalah hotel 5 bintang. Perkhidmatan pelanggan yang betul, terutamanya dalam industri perhotelan, melibatkan lebih daripada sekadar mengatakan ”Tidak.” Ia memerlukan pemahaman, empati dan kesediaan untuk membantu tetamu dengan sebaik mungkin. Selepas daftar masuk, kami dibantu oleh Encik Choi, yang membantu kami dengan beg kami dan mengiringi kami ke bilik kami. Profesionalisme dan sikap berbudi bahasa beliau adalah berbeza dengan pengalaman kami sebelum ini. En. Choi, bersama En. Rodel, En. Gaurav, dan En. Rozaldo, benar-benar menonjol sepanjang penginapan kami. Mereka semua sangat membantu, sopan dan mesra, dan mereka layak mendapat pengiktirafan untuk perkhidmatan pelanggan mereka yang cemerlang. Secara keseluruhan, penginapan kami menyenangkan, tetapi pengalaman daftar masuk meninggalkan kesan negatif. Saya berharap kakitangan kaunter penerimaan tetamu menerima latihan lanjut dalam perkhidmatan pelanggan, terutamanya dari segi empati dan penyelesaian masalah. ”Tidak” yang ringkas bukanlah jawapan kepada setiap situasi, terutamanya apabila tetamu sedang mencari bantuan.

It was pleasant stay, I love urban khoory cuz its really clean there. The receptionist name mario I think was really accomodating.