Mercure Dubai Barsha Heights Hotel Suites And Apartments

Ulasan Mercure Dubai Barsha Heights Hotel Suites And Apartments

Mercure Dubai Barsha Heights Hotel Suites And Apartments

Sheikh Zayed Road, Al Sufouh, Dubai, Emirate of Dubai, 500300, United Arab EmiratesLihat Butiran Hotel
Mercure Dubai Barsha Heights Hotel Suites And Apartments
Mercure Dubai Barsha Heights Hotel Suites And ApartmentsMercure Dubai Barsha Heights Hotel Suites And ApartmentsMercure Dubai Barsha Heights Hotel Suites And Apartments
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Ulasan Tetamu

3.9/5
Baik
576 ulasan
Ulasan yang disahkan
Persekitaran4.2
Kemudahan3.7
Perkhidmatan3.8
Kebersihan3.9
Tapis mengikut:
Atur mengikut:
Semua ulasan(576)
Ulasan positif(527)
Ulasan dengan gambar/video(132)
Lokasi yang strategik(60)
Berdekatan dengan metro(44)
Bilik yang besar(36)
Sesuai untuk perjalanan perniagaan(14)
Lif agak baik(9)
Kolam renang yang bagus(8)
Perkhidmatan penghantaran ulang-alik(4)
Pemandangan laut yang cantik(3)
Ulasan kurang baik(49)
Mohammed ALSheryani
Suite Prestij Dua Bilik Tidur dengan Pemandangan Bandar
Menginap pada Jun 2022
Keluarga
2 ulasan
3.2/5
Disiarkan pada 30 Jul 2022
الفندق جيد و لكن لن اعيد التجربة فيه مرة ثانية بسبب القيمة أكبر من جودة السكن و شكرا
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohamed ElatikFront Office Manager
Pengguna Tetamu
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Ogo 2024
Pasangan
10 ulasan
4.0/5
Sangat Baik
Disiarkan pada 16 Nov 2024
VERY WELL LOCATED NEXT TO THE METRO VERY COMFORTABLE APPARTMENTS WITH A BALCONY AND IF LUCKY YOU WILL GET A SEA VIEW / BURJ ALARAB VIEW . SUPERMARKETAS AND GROCERIES ALL AROUND . EASY TO GET TO THE BEACH .
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your feedback following your recent stay at Mercure Dubai.We are pleased to know that you had a wonderful stay with us and were happy with our facilities and convenient location. It gives us great pride and joy that our guests leave the hotel with nothing but praises.It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager
O Mud
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Jan 2025
Keluarga
3 ulasan
3.7/5
Disiarkan pada 24 Feb 2025
Good Stay, but Too Much Waiting ⏳⭐⭐⭐☆☆ I recently stayed at Mercure Dubai Barsha Heights, and while the experience was mostly positive, there were some drawbacks. On the bright side, the room was spacious and absolutely spotless, which made for a very comfortable stay. The housekeeping team did a fantastic job maintaining cleanliness, and the bed was very comfortable. However, the biggest downside was the amount of waiting. The elevators were slow, often requiring a long wait, especially during peak times. Breakfast was good, but the long queues made it less enjoyable. Additionally, the valet service was quite slow, with long wait times to get the car. While the hotel itself was nice, the constant waiting was frustrating and took away from the overall experience. If they improve efficiency in these areas, it would be a much better stay.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager
Pengguna Tetamu
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Jul 2024
Keluarga
2 ulasan
2.5/5
Disiarkan pada 11 Ogo 2024
First opinion,it’s a terrible hotel-to stay with room in not so good condition. The room was full of dust with old soiled curtains, carpets and with poor maintenance of air condition facility. I was charged early check in charges only to allow them to clean the room and service the AC. Rather we could have waited in the reception as we could hardly use the room. Almost the entire day until 5 PM maintenance and cleaning activities were carried out. Only after intervention from trip.com executive they changed the room to a better one. It’s sad that being part of the Accor group, cleanliness of rooms and maintenance standards are not on par with other hotels of Accor group. Hence I wouldn’t ever consider for my next stay and when I checked other reviews, many of them had similar complaint and issues. I stay quite often in other hotels due to my frequent travel and I have never had such experience and in particularly with hotels maintained by Accor.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our team. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience. Sincerely, Mohamed Elatik Rooms Division Manager
Teuku Hasrullizar
Suite Prestij Dua Bilik Tidur dengan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
18 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Feb 2025
Apartment hotel, very big room, good stay for family, easy to get public transportation, infront of Dubai Metro internet city station.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,It was a great pleasure to have you staying with us and would like to thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel.We are so glad that you indeed enjoyed your overall experience with us, and we are very happy to know that you were able to experience the hospitality and exceptional service of our teams, appreciated our convenient location as we love seeing our guests take advantage of our proximity to so many excellent places in Dubai.We look forward to hosting you again for another memorable stay.Sincerely,Mohamed ElatikRooms Division Manager
Waqar
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Jun 2024
Keluarga
3 ulasan
3.5/5
Disiarkan pada 10 Jul 2024
It was good experience, but furniture was bit old as well as the carpet in tue corridor was old. It needs a complete renovation.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our team. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience. Sincerely, Mohamed Elatik Rooms Division Manager
Abdul
Deluxe King One Bedroom Suite City View
Menginap pada Mei 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Jul 2024
The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager
Pengguna Tanpa Nama
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Nov 2024
Pasangan
9 ulasan
2.5/5
Disiarkan pada 30 Dis 2024
I am disappointed with my booking for a 5 star hotel as Mercure. They kept us waiting until the last minute for check-in.There were a lot of people in the hotel with a lot of children. It was not pleasant. 500AED for 2 nights deposit is way too high for this hotel. I had to ask for a bottle of water every time because the service was not there. Price quality ratio is not worth it. I don't think I will make a booking. This hotel deserves more for being well located in the famous street than the current staff !
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback.I do apologize for the inconvenience you have experienced with the delay of amenities.However, please do note that our hotel was running on high occupancy so therefore early check in was not available.We will share your comments to the managements in regards to the mandatory deposit.Again thank you for your feedback, hope this experience will not deter you from visiting us again in the future.SincerelyMohamed ElatikRooms Division Manager
Zapzoop
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Jun 2024
Bisnes
40 ulasan
4.0/5
Sangat Baik
Disiarkan pada 25 Jul 2024
Good location of the hotel. The staff is rude. Breakfast is average.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Zapzoop,Thank you for taking the time to leave us with an excellent review and for your recommendation.It is great to know that you love your experience and were impressed with the service rendered by our team.We look forward to serving you in a near future!Sincerely,Mohamed ElatikRooms Division Manager
Katherinecc
Deluxe King One Bedroom Suite City View
Menginap pada Mac 2024
Pasangan
27 ulasan
3.0/5
Disiarkan pada 6 Mei 2024
They didn’t clean our room properly, and it was so dirty (you can refer to the photos). Also, the hotel room looks a bit old. However, the location of this hotel is pretty good, and the room was very spacious with a balcony.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We greatly appreciate the time you spent reviewing your recent experience in our hotel.We are very happy to know that you were able to appreciate our convenient location as we love seeing our guests take advantage of our proximity to so many excellent places in Dubai.However, I would like to apologize for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.I hope you will give us a chance by staying with us again to show you that your disappointment with your first stay with us was an exception.Again, we are genuinely sorry for your experience and thank you for sharing your comments.Sincerely,Mohamed ElatikRooms Division Manager
Pengguna Tetamu
Apartmen Satu Bilik Tidur Keluarga Twin dengan Pemandangan Bandar
Menginap pada Ogo 2024
Pasangan
12 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Sep 2024
Location is great! Accessable from malls and metro, breakfast was good! Lots of choices. Abdullah and Hiba from reception is very accomodating and friendly! Good job!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,It was a great pleasure to have you staying with us and would like to thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel.We are so glad that you indeed enjoyed your overall experience with us, and we are very happy to know that you were able to experience the hospitality and exceptional service of our hosts, appreciated our convenient location as we love seeing our guests take advantage of our proximity to so many excellent places in Dubai.We look forward to hosting you again for another memorable stay.Sincerely,Mohamed ElatikRooms Division Manager
Kunal Bal
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Ogo 2024
Pasangan
1 ulasan
4.5/5
Hebat
Disiarkan pada 29 Sep 2024
Alex from the concierge department is very helpful and kind. He helped us with all our inquiries professionally. Always smiling and attitude is good vibes!!!! 😀
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.Sincerely,Mohamed ElatikRooms Division Manager
Pengguna Tetamu
Suite Dua Bilik Tidur Prestij dengan Pemandangan Skyline
Menginap pada Jan 2024
Melancong bersama rakan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 21 Feb 2024
This was a great stay, John the concierge was very nice and welcoming, he helped us a lot. The girl behind the counter when we checked in and out helped a lot too, excellent stay, great view, great comfortable room
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative!We're so glad that you all had a great stay with us here at Mercure Dubai. It's our goal to create lasting memories for our guests, and it is a pleasure to know that you all felt so comfortable throughout your time with us. I will convey your kind words to our hosts to inspire them more to provide the best service for our valued guests like yourself.It was indeed a great pleasure having you stay with us and hope to welcome you again soon.Sincerely,Mohamed ElatikRooms Division Manager
Pengguna Tanpa Nama
Deluxe King One Bedroom Suite Skyline View
Menginap pada Jan 2024
Keluarga
14 ulasan
4.0/5
Sangat Baik
Disiarkan pada 9 Feb 2024
What did we like: We like the spacious rooms The location is next to the train station The luggage and house keeping staff are friendly and helpful Beautiful view from from the apartment The bar was fun to hang out and have a beer What did we not like: We did not get what we booked and paid for at this accommodation. They combined our rooms and called it an upgrade. Rooms were not ready at check in time and we were told to pay more if they gave us the room at 1:30 to leave our bags. The lady at the front had a breakdown and was rude when we asked for the rooms we booked and not their upgrade. Lastly check in and check out takes a min of 20 minutes so be prepared to wait. Experience dated : 06 Feb 2024 All in all, this accommodation is satisfactory.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your feedback, we are happy to hear that you had a nice stay with us and enjoyed the spacious rooms as well as the location.We are disheartened to hear your comments about our hospitality and service as we are usually known for our attentive and friendly hosts who treats each guest with respect and we are truly sorry if you feel differently and would like to apologize. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience.Sincerely,Mohamed ElatikRooms Division Manager
Pengguna Tetamu
Apartmen Satu Bilik Tidur Keluarga dengan Katil King Size dan Pemandangan Bandar
Menginap pada Nov 2024
Keluarga
7 ulasan
3.0/5
Disiarkan pada 2 Jan 2025
Not clean. Good location. Long waiting time for breakfast.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future.SincerelyMohamed ElatikRooms Division Manager