Hotel berhampiran Ninebotme, Dubai

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

Hey there All Visited this fantastic place for a staycation located at Deira name as Carlton palace Hotel We were duo The Hotel rooms are very spacious The Bathroom is not top The Roof Top pool is amazing The Gym was big and has all the top equipments Absolutely loved it The breakfast buffet was better than many other 5 star hotel buffet highly recommended If you are in Dubai make sure to stay in this amazing 5 star hotel Follow for more such reviews

I have stayed in this property in the month of February from Feb 26th to March 5th for a period of 7 nights, it was a family vacation with my parents who are senior citizens. We were welcomed by Ms.Lisa front desk executive, she immediately checked is in and the room provided was very good, comfortable and cozy, the bathroom was also functional, only issue was the drain, the sink did not drain well and shower pressure little low, this needs improvement, other than that the stay was very good, the breakfast is decent but definitely needs improvement and needs to be more organised as it gets chaotic and the breakfast needs Indian items like Dosa , etc as these days more hotels have Indian options and the eggs also can be more fluffier and made better, more variety in breakfast is needed considering this is a 4 star property, especially the bakery items needs to be freshly made, not pre sourced bakery items like croissants etc, other than that, the hotel is excellent, we witnessed smoke on our floor whereas it was a non smoking floor, we complained to housekeeping and front desk and the management said they will take notice and take care for future, overall this a excellent property and has the potential to become hot seller in days to come , MOST importantly they need to maintain consistency in service and ensure the hotel doesn’t become a smoke haven by smelly corridors and smelly floors and smoky entrances, this property needs proper care, else it will become another holiday inn festival city which is a disastrous property, the Holiday inn business bay has the potential to become the most sought after property in days to come, a special mention to ALINA, KEKA, ANDREI,NADA from the breakfast team, they provide excellent service to guests and the hotel needs this kind of employees, the house keeping team is also very good, front desk Lisa is true wonderful woman , sweet, caring and loving and she needs to be promoted to maintain this property to highest standards, definitely enjoyable and highly recommended property.

If you intend to stay at Palm Jumeirah the entire duration, the location would make sense. If you're going in and out of Palm Jumeirah, then be prepared for some traffic during peak hours or even to the point of not being able to book a taxi when you need to get out! Amenities were not replenished daily - toothbrush, razors, for example. We had to ask each day. Kinda odd for a hotel. Service crew were polite and helpful - especially at breakfast! Cafe crew was also excellent. My 11-year old went to Ripples Bar to get a scoop of vanilla ice cream one eveing and the wait staff at the Ripples Bar, told her, its a treat for little children on Christmas Day, which made her day! Kudos for that! We were hoping for a high floor - with a view but we were on the 3rd floor with a partially blocked view (we saw most of a balcony top) despite paying for a sea view.

Kami menempah penginapan di Dubai untuk meraikan hari lahir saya, dengan harapan dapat menikmati masa berkualiti bersama-sama dengan kakak saya. Apabila tiba, kami disambut mesra oleh En. Rodel, yang membantu kami dengan bagasi kami. Dia sangat sopan dan akomodatif, membuatkan kami berasa dialu-alukan dari awal lagi. Walau bagaimanapun, pengalaman kami di kaunter penerimaan tetamu semasa daftar masuk amat mengecewakan. Apabila kami menghampiri Encik Abdelrahman di meja depan, dia meminta ID kami. Saya memberikan ID Emirates saya kerana bilik itu ditempah atas nama saya. Malangnya, kakak saya terlupa ID fizikalnya dan bertanya sama ada salinan elektronik sudah memadai. Dia segera berkata, ”Tidak.” Dia menjelaskan bahawa dia terlupa IDnya, dan saya bertanya apa yang perlu kami lakukan kerana kami telah melakukan perjalanan jauh dari Abu Dhabi. Saya bertanya sama ada mereka akan menerima saya tetapi bukan kakak saya, apa gunanya? Jawapannya sekali lagi tegas, “Tidak, kami memerlukan ID fizikal. Kami tidak boleh berbuat apa-apa tentang itu.” Walaupun kami berusaha untuk menjelaskan keadaan, dia tetap tidak mengalah, menegaskan bahawa hanya saya yang akan diterima dan bukan kakak saya. Saya sangat kecewa dan kecewa, jadi saya meminta untuk bercakap dengan pengurus. Abdelrahman meneruskan proses daftar masuk tanpa melibatkan diri lebih lanjut. Apabila pengurus tiba, dia menjelaskan bahawa walaupun protokol itu sememangnya memerlukan ID fizikal, mereka akan membuat pengecualian kali ini. Kakak saya mengakui kesilapannya tidak membawa ID fizikalnya, tetapi cara Abdelrahman menangani situasi itu jauh dari memuaskan. Penolakannya berulang kali, tanpa menawarkan sebarang penyelesaian alternatif, mengecewakan—terutama memandangkan ini adalah hotel 5 bintang. Perkhidmatan pelanggan yang betul, terutamanya dalam industri perhotelan, melibatkan lebih daripada sekadar mengatakan ”Tidak.” Ia memerlukan pemahaman, empati dan kesediaan untuk membantu tetamu dengan sebaik mungkin. Selepas daftar masuk, kami dibantu oleh Encik Choi, yang membantu kami dengan beg kami dan mengiringi kami ke bilik kami. Profesionalisme dan sikap berbudi bahasa beliau adalah berbeza dengan pengalaman kami sebelum ini. En. Choi, bersama En. Rodel, En. Gaurav, dan En. Rozaldo, benar-benar menonjol sepanjang penginapan kami. Mereka semua sangat membantu, sopan dan mesra, dan mereka layak mendapat pengiktirafan untuk perkhidmatan pelanggan mereka yang cemerlang. Secara keseluruhan, penginapan kami menyenangkan, tetapi pengalaman daftar masuk meninggalkan kesan negatif. Saya berharap kakitangan kaunter penerimaan tetamu menerima latihan lanjut dalam perkhidmatan pelanggan, terutamanya dari segi empati dan penyelesaian masalah. ”Tidak” yang ringkas bukanlah jawapan kepada setiap situasi, terutamanya apabila tetamu sedang mencari bantuan.

Very clean room and bathroom, good location, near downtown, hotel has shuttle to Dubai mall and beach 3 times in day Breakfast was good and complete but restaurant was very busy, The pool area is very beautiful and big and good bar, only the pool wasn't very clean The lobby of hotel are big and good design but the carpet needs to change or washing Staff are helpful

Ia adalah pengalaman yang baik untuk tinggal di dalam kapal ini. Ia adalah kapal yang besar. Kami mendapat bilik yang sangat bagus, luas dan sejuk. Perkhidmatan yang baik dan cepat. Walau bagaimanapun, katil adalah sangat kecil untuk orang bersaiz baik. Keseluruhan kapal itu kelihatan seperti filem hollywood seram lama di mana segala-galanya ditinggalkan. Sukar untuk mencari arah, dan ia boleh menjadi menakutkan dengan sangat sedikit orang di sekeliling. Ia juga seperti kembali ke masa lalu menerokai tempat-tempat yang sepatutnya diduduki dengan banyak perniagaan dan orang. Saya harap mereka menghidupkannya semula kerana Dubai hampir sentiasa penuh dengan pelancong.

Very nicely firnished mid range hotel in an industrial area in Dubai, it's served mainly by one bus line F16 4 mins away, and Bus 7 which is 13 mins away, not the best in terms of location and accessibility as not close to any major metro or tram stations. Room is spacious and the amenities are complete, service and hospitality satisfactory and staff very attentive. The shower is excellent and has actually hot water (unlike many other midrange hotels that only really have lukewarm water with unstable temperature). Also they have a fridge that is actually functional - it keeps drinks COLD not just cool, which I really appreciate. There is a safe as well for locking away valuable items. Hotel overcharged me on my tourist tax and refunded me after the trip without me probing them (I was a little skeptical when paying this at check in as it was higher than what I'm used to for this type of on-arrival payment). They have a good buffet spread that alternates every other day, so it gets repetitive when you're staying for 3+ days more. Suggest to include a few more options. But I also saw that they do omlettes for guests from the kitchen on request. There is a supermarket that opens till 11:30pm just downstairs right beside the hotel, which is really good. Their housekeeping button system is a bit confusing. There was one day when I had the ”Do Not Disturb” button on but still had someone enter my room to do housekeeping, and I found out it was because when you take your card put from the card holder beside the door the signal will reset itself and switch itself off. Slightly disarming but I didn't lose anything and housekeeping tidied my room so I wasn't too annoyed.

Great location, beautiful surrounding atmosphere. Metro is also nearby. The staffs are quite helpful and amiable. Everything about the hotel was exceptional. It was clean, stylish, roomy with beautiful view and excellent service. They have good amenities. The buffet was great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay.