Superior Hotel

It was wonderful experience with the staff especially with Miss Archie.. she is so lovely, helpful and has a beautiful smile!! She is the best at making people feel at home!! She has a motherly character that transcends any form of downcast! Having someone like Miss Archie during your lowest period is really wonderful as she will make you step out of any miry clay that has held you down. Mostly, she makes you feel wanted and that sure will motivate anyone

Awful experience checked in alright but when i got to the room there was crisp crushed all over the stained carpet with burns & on the bed too, once i told the person at the desk they took the hoover to clean up,there was mould spreading on the ceiling & dust gathered on the corner shelf, the hanger had some dirty gunge,one wall socket free behind the fridge, the microwave was well away from the socket even if i had put the microwave on the floor next to the fridge the microwave plug would not have reached,the t.v remote did not work when i told the person at the desk i was told to change the batteries myself,when i mentioned about the one socket i was told sarcastically to get a extension, the toilets flush handle was on the last legs & you had to wait 30 minutes for the toilet tank to fill for the next flush, i was told someone will come the following morning to check but no one did,the warm water from the bathroom sink there was hardly any water coming out less pressure,no toilet tissue & no hand wash,children slapping each other with sandals getting loud & sitting on stairs till midnight on there gadget’s, a child crying really loudly in the early hours,the smell of curry on the stairs was sickening,asked for wifi password could not join no sign of which wifi to join. It was a horrible experience,when i came to hand in the keys & say i why i was leaving i got told to leave the complaint online so here i am,i left because of the room being dusty & bed covers were itchy my child has eczema,the eczema flared up & my child got wheezy my child has allergies to dust mites.