Superior Hotel

Honestly I hate it when I have to come back home to superior hotel the Internet in the hallway of 313-321 is terrible and that needs to be fixed but thankfully the beds are comfortably enough but most things in the rooms are falling apart like it's very cheap material that als9 needs a resolution

Absolutely appalled by this so called hotel. Definitely not suitable for 2 female pensioners. Couldn't possibly stay there. Wasn't safe. I was emailed to say getting fully refunded. Still waiting for money. Do not book to stay there. Spoke to area manager angelo cutrera who promised to look into it. Have since sent 2 messages. Left 2 voice mail messages and sent 2 e.mails and just been ignored. Very unprofessional

Awful experience checked in alright but when i got to the room there was crisp crushed all over the stained carpet with burns & on the bed too, once i told the person at the desk they took the hoover to clean up,there was mould spreading on the ceiling & dust gathered on the corner shelf, the hanger had some dirty gunge,one wall socket free behind the fridge, the microwave was well away from the socket even if i had put the microwave on the floor next to the fridge the microwave plug would not have reached,the t.v remote did not work when i told the person at the desk i was told to change the batteries myself,when i mentioned about the one socket i was told sarcastically to get a extension, the toilets flush handle was on the last legs & you had to wait 30 minutes for the toilet tank to fill for the next flush, i was told someone will come the following morning to check but no one did,the warm water from the bathroom sink there was hardly any water coming out less pressure,no toilet tissue & no hand wash,children slapping each other with sandals getting loud & sitting on stairs till midnight on there gadget’s, a child crying really loudly in the early hours,the smell of curry on the stairs was sickening,asked for wifi password could not join no sign of which wifi to join. It was a horrible experience,when i came to hand in the keys & say i why i was leaving i got told to leave the complaint online so here i am,i left because of the room being dusty & bed covers were itchy my child has eczema,the eczema flared up & my child got wheezy my child has allergies to dust mites.