Dongyi Dunhuang Hotels and Resorts

Had a beautiful time at Dongyi for our first time in the desert! Service was impeccable from the moment we arrived - warm, attentive and thoughtful. Staff called ahead to pick us up and ensured room was ready upon early arrival. The room is huge and full of charm and character, and has everything you need. Enjoyed the fruits and apricot tea! There are also specially arranged cultural activities available throughout the day, and staff are easily contactable via WeChat. It’s also a 10-min drive to the Mogao Grottoes and Encore Dunhuang show. A rare gem in Dunhuang.

We were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better. To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice. However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing. The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part. To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived. So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.

Hotel is very fancy and in a perfect location, close to all attractions. Staff is very attentive and helpful. Only downside is the very high price and that a swimming pool is missing.

The room is spacious and extremely comfortable. The service is excellent, and I was able to communicate with the staff via WeChat. The hotel offered a cultural class to help me better understand the Mogao Grottoes, which was very informative. The breakfast provided was delightful.

環境很棒，有自己的特色；每天傍晚的糖水很貼心，還送了面膜，太棒了！ 體驗活動安排深得我心，泥板畫，藝術講座+扇面繪畫。 多謝東驛-文華體驗官的安排。 整體服務很專業及時，有問題也能高效率解決，多謝管家東驛-凡凡！ 還要感激東驛-驛官，東驛-美食管家，下次還會來住。

很喜歡酒店的風格，很有大漠的調調，拍照超級出片，餐食很好吃，早餐超級贊，房間很舒服，温度適合，每天的下午茶點和水果都很好，旅行中休息的很好，管家凡凡的服務很貼心，每天晚安糖水也很滋潤，唯一SPA的標準還未達到高品質酒店的標準，希望早日提升標準，完善體驗，酒店解決問題速度蠻快，期待下次再相遇