Danielle E
2 Jun 2024
Good for a night or two, but no more. This hotel is over-designed. The vibe is struggling Parisian artist, which unsurprisingly, does not translate to a very comfortable (or heaven forbid—a luxury) experience. We were staying in Düsseldorf for five nights ahead of my nephew’s wedding. The bed is short, narrow, and one of the worst mattresses I’ve ever slept on. Add another person (my husband) and voila: insomnia. The bathtub on the balcony seemed really neat when we made our reservation. When we checked in, we told the front desk that the light outside didn’t work. Nothing happened. We reported the issue again and were told they couldn’t fix it because it was a German holiday and the technician wasn’t there. The next day we asked twice, nothing happened. Finally I called down to report, once again, that it still doesn’t work and someone offered to bring up candles. We received two small candles, which didn’t provide nearly enough light. The lack of functioning light made it impossible to use the tub at night since you cannot see anything out there and using a phone light seemed like a bad idea. Generally the staff seem really young (adult teenagers was what I said to my husband). No one really cares if you’ve had a nice stay; the person who helped us at checkout and listened to me again talk about the non functioning light never offered recompense but instead said: at least we tried something [with the candles]. In our 40s, we are perhaps well outside the 25hours demographic, I guess? Never again.
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