Hotel Holiday Inn di Earth City

We did parksleepfly at this hotel. Check in was at 3 PM. We arrived just after 3 to a lobby full of people who were waiting for their rooms. Once at the front desk we were told the room wasn’t ready and she didn’t know when it would be ready. She didn’t acknowledge the issue or apologize. She was completely indifferent to the situation. She didn’t take my name or number and just never minded me and went on to address another person who came in. I waited 10 minutes and went back to the front desk. I asked if she needed my name and number. She begrudgingly wrote down my name and phone number. A few minutes later I see the hotel charged me an additional $24.99. I go back up to the counter and ask a different front desk person about the charge. He just blankly looks at me and literally starts talking to someone who was waiting in the lobby; their room was ready. Over an hour later our room was finally ready. I asked again about the $24.99 charge when I could finally check in. She tells me the charge will come off after I check out and I could wait for the manager to tell me the same thing. The charge never came off. The room was clean. We didn’t have any issues with the shuttle ride to the airport the next morning. I will mention the shuttle that took us was from The Double Tree. We were advised to call the hotel from the airport once we returned and had our luggage. The first person in our group who called was put on hold. A second person from our group called and was able to let them know we needed pick up at the airport and then was put on hold. A third person called and was put on hold as well. The Holiday Inn shuttle did eventually arrive about 40 minutes later. We headed back to the hotel but then the shuttle driver turns around and goes back to the airport to pick up more people. We will never stay here again obviously. I didn’t appreciate the staff making me feel like a nuisance for expecting the hotel to have a room ready for me that I booked 3 months prior and asking about an unexpected charge. I did want to mention that this area is like a corporate ghost town and kind of eerie especially at night in my opinion.