OYO Townhouse 118 Gagan Vihar

I booked a room at Collection O Gagan Vihar Hotel on online OYO application for which I paid a total of Rs 1302. But when I went to check in, the receptionist said that they no longer have any tie-up with Oyo. If you want to check in then you have to pay extra Rs 500 otherwise we will not give you any room. They have made a business of looting money by cheating the public. The condition of the Room was Rs 1000 and these people are selling a room for Rs 2000. When I asked them why they are accepting customers from Oyo application if their tie up has ended. On they said that they does not want to disappoint the customers. The room condition was very poor, there was no cleanliness at all. The bed sheet was dirty and torn. There was no cleanliness in the washroom also. Despite providing such expensive rooms, they also provide local brand water to the guests. Customer's time has no value for them.