Premier Resort Sani Pass

An absolutely relaxing and enjoyable stay. Thanks to the team managed by Jacques. Special acknowledgement to Jordan, Loretta, Lebo, Nana and the Head chef, Pieter. It is not often that you experience such hospitality at all levels. The food was excellent and menus well thought out. Activities and events arranged by Jordan were fun (went the extra mile to make any event special). Suite 201 lived up to its old name " the honeymoon suite". The gas fire heater against the backdrop of the mountains set the scene to enjoy a good red wine.

The worst hotel I have ever stayed in.......dirty, unfriendly / unhelpful staff [ not all ] , poor service levels etc.... ....from the booking to the check out was a nightmare...and this " Premier Resort " is 4 star I was told..........Well their prices certainly indicate that but what they offer is dismal, way below expectation!

Thanks to Jacques (GM), Mbali and the staff at the Sani Pass Hotel. You guys were awesome and made us feel so welcome. Loved everything at the Sani Pass Hotel - big clean rooms & bathrooms, great food, beautiful pools & views, awesome activities & spa ... we had loads of fun & laughs. Definitely a 5-STAR ... its 'a home away from home'.

We had an amazing experience at Premier Sani Pass resort. The staff was extremely helpful and friendly and the food was delicious. We loved our room and the bed and pillows was so comfortable. We definitely recommend Premier Sani Pass Hotel. 5 star!!!!!!

During our recent stay at the resort, we had a somewhat mixed experience. While we had a great time during our previous visit, this time we encountered some issues that left us feeling a bit disappointed. On the positive side, the resort's beautiful surroundings were just as enchanting as we remembered. On the day after arrival, we had a meeting with the management to discuss some concerns we had and they kindly gifted us a fruit and chocolate platter, which we appreciated as a gesture of goodwill. However, there was no follow-up on the matters we discussed. One of the areas that fell short during our stay was dinner at the restaurant. The lack of a reservation system made it chaotic, and despite being promised a table after a short wait, we were left waiting for much longer. The food itself was good, but we noticed several issues, such as dishes running out frequently at breakfast, mislabeling of items, and some undercooked items (crumpets) or egg shells present in the breakfast order. These may seem like minor details, but they reflect a lack of attention to detail and overall management. While our room was new and comfortable, it had a few issues that needed attention. Initially, the basin lacked a plug, but it was quickly resolved by the staff. However, when we reported a flooding issue in the bathroom after a shower, we received no response from the maintenance team or housekeeping. It took a second complaint for a manager to address the problem, but the towels used to mop up the water were taken away were not replaced. The presence of mold on the walls near the shower was concerning and indicated a recurring problem. We were also disappointed when some kids' activities were canceled without any prior communication or suitable alternatives. It was only after we spoke with the management that the youth team became more involved, which our son enjoyed. Overall, the resort has the potential to be a wonderful destination, but improvements are needed. The open-air play area raised safety concerns, particularly the trampoline without any safety skirting. Addressing these issues would significantly enhance the overall experience for guests, especially those with young children. Though our stay had its ups and downs, we still managed to enjoy ourselves. However, based on our recent experiences, we may explore other accommodation options when we visit the region next time. We hope that the management takes the feedback constructively and makes the necessary improvements to create a more satisfying experience for future guests.

Checked in on Sunday, it's currently Tuesday. Since check in our unit has had no hot water. Every time we queried different responses have been given as to why there's no water. No alternate plans are being made and no feedback is being given from management. Totally unacceptable with single digit temperatures.