Hotel berhampiran Lizard Range, East Kootenay

還不錯！ 離雪場很近！

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This is going to be a review with mixed messages so here goes. Stayed at this place because of its proximity to the Kimberley convention centre. Was a nice easy walk. The lodge is attractive from the outside. The lobby was nice too. However. The purpose of our trip was a dance competition. We were made aware that the two on-site restaurants were closed so we packed enough food in a cooler to feed 3 meals a day for 3 people for 3 days. Add to that suitcases , dance equipment etc you can picture how much baggage we had. The elevator was out of order. We were on the 3rd floor. There was no assistance offered to us to at all despite the fact that there was a male there that could helped. That was the first strike. The room was nice. Dated for sure but appeared clean. We had a two bdrm with a kitchen which was adequately supplied. Three televisions. One of the bedroom tv’s did not work. The other bedroom tv got one channel. Bed was comfortable, nice selection of pillows. The light in the bathroom is ridiculous for how dim it was. Brighter lights are preferable to dim mood lights in my opinion. No housekeeping at all, which we were warned about. Asked for fresh towels our third morning and the hostility by the employee was palpable. I didn’t feel her response to me was warranted, made me feel like I was using too many towels. Again 3 people, one a dancer who showered each day. She was rude to put it mildly. We did get the towels. Left stacked on a table but the used ones were not taken away. The pool was filthy with algae. Only one of the hot tubs was working. We were told at checkin that the elevator was to be fixed the next day. It wasn’t. So packing all our stuff down again was a struggle . Not sure I would stay there again as there are two other hotels right there plus condos to rent. Had the same woman at checkout that I had requested the fresh towels from, she was just as unfriendly then as before.

We had a miscommunication on our booking. It happens, no big deal. What caused my one star rating was the way in which management dealt with the misunderstanding. The manager approached me and dressed me down as if I was a child. The front desk staff member seemed more interested in escalating the situation than listening to understand. I had to work really hard for the opportunity to speak. Customer service can be a differentiator, particularly if businesses know how to deal with situations when they don't go as planned. Try stating the problem and then just listening. Always ask questions over making accusations and give the benefit of the doubt. It can make the difference between a 5 start review and 1 star. On a positive note, Atelyn, the other front desk clerk was delightful! Janine and the Rocky River Grill was excellent (and the food was delish!).

This is a very stylish golf club. The location is a bit remote though. But the environment and facilities are excellent value for money. It was the most satisfying hotel we stayed in on this trip.

the kitchen sink or counter lighting didn't work and front desk was told but didn't get repaired. no broom or dust pan in room. But everything else was satisfactory

We usually stay in Marriott or Hilton suites but choices were limited in Radium. The reviews looked good so reserved a room. We were pleasantly surprised. They did a great job with the interior. Quality bedding and towels, new luxury vinyl plank flooring, upgraded faucets, cabinets and lights. Spotlessly clean as well. We were very comfortable there. The best part was that I left my Apple Watch in the room and they sent it to me free of charge. Don’t think you can do any better than this motel in Radium. You won’t be disappointed.