Premier Inn St. Neots (A1/Wyboston)

Had the most wonderful, warm reception from Andy and Jennie, they welcomed us from the minute we walked through the door, not just when we reached the reception desk. Was given a “Wow” early check in for no charge and Andy and Jennie couldn’t have done more to orientate us to the hotel, made recommendations and told us that there we spare hot drink provisions at reception. Nothing seemed too much trouble. The only reason it hasn’t got 5 across the board is that the morning reception staff made no effort whatsoever, didn’t say good morning and didn’t say thank you, or goodbye when we left. Rooms were clean, a decent size and the hotel was ideally located for the event we were attending. Big thanks, again, to Andy and Jennie for your attentive service

Greeted by friendly staff for comfortable overnight stay. The room & bathroom were spotlessly clean. Didn’t notice any noise from other guests in corridor. Nice touch of being able to help self to extra coffee & milk etc from display in reception rather than having to wait for staff to get you some.

Had a fantastic stay very comfortable room with everything we needed the receptionists Jennie and Andy were exceptional and went out of their way to make our stay a very pleasant one will definitely be returning as we come from Shropshire and need somewhere to stay while visiting family

Extremely friendly and helpful staff, very clean and quiet, despite nearby major roads and well equipped fir dusabled in the accessible room

Not really happy with the cleanliness of the room and the facilities. I struggle to sleep I started to sleep in the morning and I missed my breakfast.

Excellent staff and facilities LC Hannah is great I am a repeat cum stoker and o love this hotel The towels ans sheets are clean. The soap is always topped and the sheets are always cleans and fresh Hannah is always friendly and helpful she is a great asset

I have stayed at this hotel on many occasions, with no problem. However, this time we arrived at about 10.30 pm and was given a room on the second floor (no problem as they have a lift), but the room was absolutely boiling. We tried to turn on the air con, but it didn't work There was a fan in the toom, but all it did was circulate the hot air. Further, it was on a timer, so every time it stopped, it woke me and I had to get out of bed to reset it. It was an awful night's sleep; the worst I have ever had at that hotel Secondly, I requested an accessible room, and the room we were given was not. There wasn't a rubber mat for the bottom of the bath, so it was a scary time for me having a shower I told the receptionist as we left, and she was really disinterested. She told us that there was no air con in any of the hotel, and it said so on the terms and conditions, and as for the accessible room, she just kept asking if I had phoned up and spoken to anyone. I explained that I had stayed there lots of times, and I always booked online. She repeated, 'did I speak to anyone?' I told her I would not book again in the summer, and she just shrugged her shoulders and carried on talking to a man at the reception

Comfortable bed and clean room and friendly staff, fantastic pub with amazing food and friendly staff. Perfect combination.

Same basic room, same good shower, it was clean when I arrived. Getting very expensive for a shower and a bed, but not much choice of accommodation in the area. You can get the room serviced but only if you ask for it, bathroom clean but the drains smelt a bit. Creaky floor from the room above so not the best nights sleep. I used to think this was OK for the price, it has nearly doubled for the same nights and goes up more if there is an event on so you never really know until you try to book. Rooms need modernising. The hotel is a 20 min walk from the town centre so location not great from that point of view, but there is a very good Indian restaurant 5 mins walk away.