Hotel berhampiran Bats Reserve, Edegem

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Our second stay at this lovely hotel. This time we had 2 one night stopovers at the beginning and end of a Leger Holidays tour. The room is spacious with a nice bathroom with bathtub and shower. We love the bar/restaurant area and the selection of Belgian beers! Our only slight complaint is the breakfast servery area which is a bit small especially like us we had 3 coaches all wanting breakfast at the same time. Very hectic. However at other times I guess this may not be a problem.

Wij hebben een nacht geboekt. Locatie was goed. Heel mooi hotel, schone moderne kamer met mooi uitzicht. Zwembad/Sauna faciliteiten zoals handdoek enz waren goed. Parkeer was gratis. Wij komen zeker terug. Tip(minpunt): soms is het handig om ook in de winter een ventilator te hebben voor gasten die gebruik van willen maken. Het was net iets te warm op de kamer terwijk de airco op 18 stond.

Prettig verblijf gehad in het hotel. Het was schoon en netjes. Geen gebruik gemaakt van ontbijtservice. Als enig punt van kritiek was dat het gebruik van het parkeerterrein niet vooraf door de reisorganisatie was kenbaar gemaakt dat het Euro 19 per dag bedroeg. Uiteindelijk de helft betaald. Tevens was er op de kamer geen informatiebulletin over de voorzieningen in het hotel. (kluis/ontbijt/telefoon/verlichting/afstandsbediening tv/schoonmaak)

The location is perfect as this the hotel is just beside the Antwerp Centraal Station which has easy access for trips to the Airport aa early as 5am. Hotel is quite new with fully digital control of the room. The problem encounterd during our overnight stay is that the aircon cannot cool enough, i think they were in the process of fixing it. You cannot open the windows as it is fully sealed so you cannot use the outside air to help cool the room. Value for money stay.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

Great place to stay! Centrally located, easy check-in/out, spotlessly clean (rooms cleaned daily), lovely and helpful staff, and very reasonably priced. We used the lockers on our last day to store our luggage, which was really useful. Will visit here again!

Fantástico hotel, céntrico y fácil acceso… el único PERO es que el espacio wellness no lo pudimos utilizar porque estaba full reservado, podrían darle prioridad a los huéspedes del hotel, por lo demás todo bien

Het was een strijdige overnachting. Mijn kamer was gelegen in een gang met drie vergaderzalen en blijkbaar vonden die mensen er niets beter op dan met de deur open te vergaderen waardoor er heel veel lawaai in de gang was en dit trok door naar mijn kamer. Ook s nachts hoor je best veel gerommel en gestomp. Er is weinig isolatie voorzien in de tussen spanten. Spijtig. De kamer zelf was wel mooi. Het ontbijt in orde maar niet 4 ster waardig. Ik kwam rond 9u30 ontbijten en de koffiekoeken werden helemaal niet meer aangevuld. Ook de spek en eieren niet meer. Helaas geen English breakfast mogelijkheid. Dit ontbijt kon in mijn ogen veel meer zijn voor de prijs. Om 10u s morgens begon men dan de gang te stofzuigen ... Tjah wat zal ik zeggen ... Heel irritant. Ik kom hier niet meteen meer terug. Ik betaald nochtans voor een vrij dure kamer. Oja op de kamer is er een tv met ethernet connectie maar de smart functie werkte voor geen meter ...