Hotel berhampiran Castle Rock, Edinburgh

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

The most amazing hidden gem. Great deal for one night b&b even though it was 6 Nations rugby weekend . The room was extremely comfortable with beautifully scented locally sourced shower gels and shampoo in the immaculately presented bathroom . As for the staff …despite being extremely busy everyone we came across had a smile and helpful conversation . The receptionist even took us to the gate to guide us to the bus stop having printed off a timetable . Only 10 minutes and £2 into the city centre . £9 for taxi back so with the cost of city centre parking it’s a no brainer to use the free onsite parking . Breakfast did not disappoint either and was far from ordinary and totally delicious . Sadly there was no time to sample other meals however …I we shall be back ! Very well done .

An absolute hidden gem.. Ultra modern and clean property.. Nicely located also. Room sizes is compact enough for 2 ppl with less bags! Friendly and helpful staff and I loved my stay here alot.

The house is situated about 40 minutes walk from Princes Street. There are plenty of buses(£2) to catch and the bus stop is just opposite. We had one of the smaller rooms in the house - the room size was fine but not well laid out. There was only about 2 inches to get round the double bed to get to the other side, the sash window was very heavy and impossible to open. There was a very small couch - supposed to be a 2 seater, but really only sat 1 person. The other person then had to sit on the bed but couldn’t really see the TV and the TV was fixed. Our biggest gripe was that our room was billed with an en suite bathroom … but it was in fact down the passage way. Having not realised I would need a dressing gown this was problematic. Also there was at least one occasion when somebody else had used it. We knew before going that there was no breakfast provided so took Belvita breakfast biscuits and Scot’s porridge oats satchels that you just add water to. This worked well. Normal tea and coffee satchels are provided but not decaf or herbal teas. There is a small fridge downstairs which you can put a few bits in. The main house was decorated well and clean. We loved Edinburgh and did so many different things - a walking tour, afternoon tea at the Balmoral, a Highlands tour, Holyrood House, the castle, a whisky and gin experience, walk up Arthur’s Seat…. and one of our favourites- HMY Britannia at Leith - you can catch the team there.

We stayed for 2 nights at Pillars House. Edna and Craig were very responsive to emails ahead of our stay and even though there wasn't a hot breakfast, I appreciated the well stocked fridge and pantry complete with Irn Bru. The room had every necessity, including a hair dryer. We had a room on the second floor in the back, which was very quiet overall. There is no elevator, so if you need that, you may want to inquire about a ground floor room. The location is great- very convenient to the tram line which will take you toward Ocean Terminal (to see the Royal Yacht Britannia) or down to the city center with convenient stops at Princes Street and St Andrew Square. It's maybe 60 minutes from the airport via the tram (use the Foot of the Walk stop). Coming from the US with an early arrival (meaning middle of the night for us!), I appreciated the 10AM check in time. It can be quite a drag (sometimes literally) when you can't check in until the afternoon after a long overnight flight. Thank you Edna and Craig!

Good location if based in Leith, buses from downtown and the airport express 200 stop directly outside and close to the Leith canal walkway which is nice. Currently lots of construction of the tram outside which makes the location look uglier and harder to navigate than normal. Rooms are good clean and acceptable size. Breakfast is ok. Some of the staff are quite surly, very grumpy when I checked in and refused to help me extend my booking, forcing me to have to book another place.

Marriot Edinburgh West is truly a beauty to behold,right from the surroundings, entrance, receptionist, waiting area to the elevators, and most importantly, the glass view from the room where you get to see a large view of the area,it's just like in the movies,certainly a must visit next time. The only snag is the shower,it's not really enjoyable,that should be handled please. Outside that it's a lovely hotel and a home away from home,considered a get away spot

We had an absolutely wonderful stay at this beautiful hotel. We arrived far earlier than the 3pm check-in due to an early flight, and asked on the off chance if we would be able to get into our room any earlier. Not expecting at all for it to be done so quickly! They jumped into action whilst we explored the stunning grounds & had a lovely breakfast, and within the hour we were in our room. Housekeeping had created a lovely Swan display using the towels and rose petals, with a handwritten birthday card for my boyfriend as we were there to celebrate his 30th birthday. The staff could not do enough for us, especially the very kind lady on reception who was just brilliant and the trip felt so easy and comfortable as a result. Thank you SO much for a wonderful and memorable weekend, I truly cannot recommend this hotel enough. Worth every penny and just a short uber (20-25 mins) to the city, zoo, and most main attractions. We will be back!

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!