Hotel Rekaan Unik di Edinburgh

House Keeper Maya is very helpful and friendly. She greeted us with smile while meeting her up at the corridor and she offer if we wanted to refresh our room and she did a fantastic service she cleaned and tidy up our room nicely, very organized. She’s amazing!!!

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”

Returned guest. High class hotel but toiletries are not as good as before. All Edinburg hotels charge are way more expensive than before pandemic.

Looked for somewhere near to the Playhouse and I could not have made a better choice, it is very central for shopping centre and eateries. The hotel is beautiful, staff are so helpful. Room was massive with lots of nice toiletries, there was also an espresso machine and complimentary soft drinks in the fridge (didn’t realise till later). They have thought of everything, but hey it is a 5 star hotel. Would highly recommend if you want a treat 😊

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

It was a great experience. People here are very friendly and helpful. I loved the radio in the room, it could make me relax. And the breakfast tastes great too. Thank you for the nice service. I will recommend it to my friends.

호텔은 중심가에 위치하고 있으며 시설은 매우 깨끗하고 화장실의 시설/수압 또한 좋으며 주방, 난방, 세탁기 등이 잘 구비되어 있습니다. 이메일을 통해 직원과 커뮤니케이션 할 수 있었고 친절하여 지내는데 불편함이 없었습니다. (다만 리프트가 3층까지만 올라가기 때문에 직원의 도움을 받아 짐을 옮길 수 있었습니다. 그러나 유럽의 건물이 대부분 매우 오래되었기 때문에 리프트에 제한이 있다는 것은 충분히 이해할 수 있습니다) 리프트가 3층까지 운행된다는 점과 화장실을 사용하는데 있어 환풍기? 보일머?의 작동 소리가 큰 점을 제외하고는 정말 아쉬운 점이 없는 숙소입니다. 아파트형 숙소를 찾고 있다면 적극 추천합니다.

Really nice place. Cool vibe, large rooms and bathrooms. Close enough to all the sights and plenty of good places to eat. There is a nice restaurant that we did not eat at but it was busy. The bar and restaurant were beautiful. And it was nice to be able to get a cocktail and take it to your room. Staff was always helpful and considerate. I would stay here again, for sure.

位置非常好，去哪裡都跟方便，房間不大，定的king bed給的是兩張單人床拼的，不太舒服，其他還好，樓下就是兩個大超市，買東西方便

My husband and I stayed here for a few days in Edinburgh during our tour of Scotland. the hotel is beautifully charming, our room so stylishly decorated and the bathroom that could only be described as elegant. The staff were all so friendly, helpful, and accommodating. The only downside was we didn’t want to leave!