Hotel berhampiran Etch＇d, Edinburgh

It’s a nice place. Upon our arrival, we were suitably greeted. Given basic info regarding breakfast times etc (8-11:30 i believe), and given our room key. We were allocated room 4. Up the first set of stairs (30 ish steps for reference-no lift in the hotel), is where rooms 1-3 are located. Another set of steps (50+ total) for rooms 4-6 the another set to the top of rooms 5-9. Worth noting here, we’d paid for what we believed was the best room (I’m unsure as to how many of each rooms per category they have). It was my husbands birthday and also our anniversary. So the royal mile room, that came with its beautiful linens, roll top/free standing bath etc (as per its online description). Only. It didn’t. Well not in my room anyway!? Both other rooms on our level (5/6) had their door open at one point whilst being cleaned-both were quite a bit bigger than mine. Laid out nicer. And seemed a much better standard than mine. Hmm. So was I even given the more expensive room that I paid a premium for? Maybe I’ll never know. It did state on their website that we’d receive a mini bar as part of our RM room-but that was literally some drinks that required paying for, that could literally be moved very easily between rooms. The fire escape plan on the door seems to suggest our room is the smallest on our floor too. Very suspicious in my opinion. But how would I ever know….? Something to think about. The blatant *********ing outside our window was also really off putting. Not really what you want to see on a romantic trip away. A homeless person kicking what appeared to be a very pregnant dog, then partaking in multiple *********s. Not nice. I know it’s not the fault of the hotels but I’m not sure I’m the first to witness it either. Now I’ve mentioned it-maybe someone can moniter it? The homeless owning dogs is rife and is really unsettling. Never any water etc. Horrible. Anyway. Back to our room. We had breakfast included in our stay. First morning we ordered. Received. Ate. Then offered our room number. No one said anything. No one confirmed we were good to go. Just left to assume all was ok-and left. The next day, the guy did ask our room number, but again, no real care no real attention no rapport. Didn’t recognise us. Ask us any questions. All very basic interaction. Not special. Definitely wouldn’t have come back the second morning had we not had it included in our stay. Completely underwhelming. We had drinks in the hotel each night. I opted once for a cocktail. Called ‘treacle’. It was £10.50 + the piss take 20% on top of EVERY. SINGLE. DRINK. YOU. GO. TO. THE. BAR. TO. PURCHASE!!?? Yep. Automatically added. So almost £13 for what was literally a whisky with what i believe to be a splash of apple juice?!? It was horrible. If I had a lighter on me and lit it, the bar would’ve gone up. It was awful. I had a sip and left it. Did anyone care? Ask why it’d not been touched? Nope. No one really cares about anything it seems. The

Our visit was gift from our daughter. 4day stay was very pleasant. Room was compact, clean but on the 3rd floor with no lift was quite tiring! Reception staff, cleaning staff and breakfast room staff - super, helpful, welcoming, pleasant, hardworking and efficient. The Breakfast room being in another building was a bit odd! But the food was very good. Plenty of choices of hot or cold.” Hot” was quite cold for me, one morning, but staff microwaved it without a scene!!!

Solo visit as visiting the city, Edinburgh always been on my ”bucket” list and this hotel is just a gem! Not a 5 star building but most definitely a 5 star experience. I was met by Anthony who checked me in promptly and efficiently, he was very informative and helped me with a few tourist things. My room was perfectly fine, a little dated but nothing drastic. Breakfast perfectly cooked and everything you could have wanted, loved the porridge. I will be back again!

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

The most amazing hidden gem. Great deal for one night b&b even though it was 6 Nations rugby weekend . The room was extremely comfortable with beautifully scented locally sourced shower gels and shampoo in the immaculately presented bathroom . As for the staff …despite being extremely busy everyone we came across had a smile and helpful conversation . The receptionist even took us to the gate to guide us to the bus stop having printed off a timetable . Only 10 minutes and £2 into the city centre . £9 for taxi back so with the cost of city centre parking it’s a no brainer to use the free onsite parking . Breakfast did not disappoint either and was far from ordinary and totally delicious . Sadly there was no time to sample other meals however …I we shall be back ! Very well done .

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

Good location if based in Leith, buses from downtown and the airport express 200 stop directly outside and close to the Leith canal walkway which is nice. Currently lots of construction of the tram outside which makes the location look uglier and harder to navigate than normal. Rooms are good clean and acceptable size. Breakfast is ok. Some of the staff are quite surly, very grumpy when I checked in and refused to help me extend my booking, forcing me to have to book another place.

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

Very good happy Staff are very nice

We stayed out of Edinburgh as much cheaper than in Edinburgh on a busy weekend - went to watch Harry Styles at Murrayfield! The first night wasn’t great as our room was noisy as the window wouldn’t close and at breakfast lots of items were not topped up. However, the staff moved us the next day and breakfast was much better stocked the next 2 mornings. The staff were so friendly and helpful - particularly Clare and Kayleigh. It was very easy and cheap to get the train into Edinburgh