Ulasan Cheval the Edinburgh Grand

Jawapan daripada Pihak Penginapan: Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future. Kind regards and best wishes, Sam Douglas, Operations Manager

Jawapan daripada Pihak Penginapan: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. I am sorry to read that you did not enjoy your visit with us. We do have a few categories available and the option for a different room can always be offered if availability provides. Our hotel does have a lot to offer and I do hope that we can welcome you back to provide the experience that you deserve! Warmest Regards, Christine Mullen Reception Supervisor

Jawapan daripada Pihak Penginapan: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor

Jawapan daripada Pihak Penginapan: Dear Raymond, Thank you for your review of your most recent stay at Cheval The Edinburgh Grand and I am so sorry to read that even after our attempts to make your stay a good one, you still did not like it. We were so happy that we were able to accommodate your early check in on your return to our hotel and to learn that you have enjoyed your breakfast at The Register Club. As I explained when we spoke on the phone, our guests and teams’ safety is our priority. Our policies and procedures are put in place and trained thoroughly for all our team members to ensure that in the event of an emergency, everyone, especially our guests, is safe, out of harm’s way and well taken care of. On our phone call, I explained that the cause of the evacuation alarm was that a member of staff had pulled the Manual Call Point. When this happens, the buildings evacuation alarms will go off and the fire brigade will be notified and respond automatically. In this case, the procedure that we have in place requires everyone to evacuate the building immediately until the fire brigade can confirm that there is no threat to life (this is not just limited to a fire) reset the alarms, and inform that it is indeed safe to enter the building again. I completely agree that a 06:00 alarm is very intrusive, and I understand your frustration. The experience is not at all what we hope that any of our guests will have to face in any hotel. However, failure to adhere to these policies and procedures could lead to serious consequences including and not limited to another person/s life, especially if there was a confirmed fire or threat. As previously offered, I am very happy to go through and explain all our procedures in detail to you. During our conversation, I informed that our housekeeping team’s working hours are from 09:00 to 15:00. As explained, the reason why Ayoola has granted a 12:00 check out, was that there were guests arriving to your apartment and will allow housekeeping enough time to clean and prepare the room for them. Ayoola acted well within the perimeter of what we expect of him and his role. Ayoola was apprehensive about the 13:00 check out as it is putting the team under immense pressure to ensure that everything in the apartment is according to standard with very little time to prepare and potentially will result in our guests not being able to check into their apartment upon check in time at 15:00 especially when we have limited rooms available to accommodate certain requests. Normally, a 13:00 upward check out fee will be equal to another night’s accommodation. Extending your checkout to 15:00 at no charge for your comfort is very generous and not a decision that was taken lightly. I have no doubt that your fiancé/wife is well on the mend, especially since she has you taking care of her and I do wish her a speedy recovery. I wish you a lovely rest of your day and if you have any other questions or suggestions, where we could possibly improve, please do reach out to me on as we are well aware that there is always room for improvement. Warmest Regards, Christine Mullen - Reception Supervisor

Jawapan daripada Pihak Penginapan: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.

Jawapan daripada Pihak Penginapan: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to hopefully welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor

Jawapan daripada Pihak Penginapan: Hallo, Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.

Jawapan daripada Pihak Penginapan: Hello. Many thanks for taking the time to share your feedback and review following your recent stay with us here at Cheval The Edinburgh Grand. We very much look forward to welcoming you back at some point in the future. Kind regards and best wishes, Christine Mullen, Reception Supervisor

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Gavin J MacLennan General Manager

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Gavin J MacLennan General Manager