Apex Grassmarket Hotel

Ulasan Apex Grassmarket Hotel

Apex Grassmarket Hotel

INTERNATIONAL HOTEL, 31-35 Grassmarket, Edinburgh, EH1 2HS, United KingdomLihat Butiran Hotel
Apex Grassmarket Hotel
Apex Grassmarket HotelApex Grassmarket HotelApex Grassmarket Hotel
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Ulasan Tetamu

4.5/5
Hebat
82 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.3
Perkhidmatan4.5
Kebersihan4.6
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Semua ulasan(82)
Ulasan positif(80)
Ulasan dengan gambar/video(22)
Lokasi yang baik(30)
Bilik yang hebat(23)
Penginapan yang hebat!(22)
Tuan rumah yang peramah(15)
Bersih dan kemas(13)
Lokasi yang sesuai(10)
Sarapan pagi yang lazat(9)
Terlalu bising(8)
Ulasan kurang baik(2)
TravellingLauren
Bilik City Twin
Menginap pada Nov 2024
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 16 Jan 2025
Room was clean, staff very polite and very helpful! Location was perfect for us, everything we needed was in walking distance.
Terjemah
Anderson
Bilik Superior dengan Pemandangan Istana
Menginap pada Jul 2024
Pasangan
14 ulasan
3.2/5
Disiarkan pada 17 Ogo 2024
Good location but noisy on street side and no aircon in the room, so stuffy with window closed We had various minor service and facility issues, which we have communicated to the hotel itself. The hotel is in need of refurbishment and a service upgrade
Terjemah
Jawapan daripada Pihak Penginapan: Dear Anderson,Thank you for sharing your thoughts regarding your recent stay with us. I sincerely apologise that your experience did not meet your expectations. While we're glad to hear you appreciated our good location and cleanliness, I regret that the noise from the street and the lack of air conditioning affected your comfort.We take your feedback seriously, especially regarding the service and facility issues you encountered. I assure you that we are committed to continuous improvement and will address your concerns with our team. Your insights are invaluable as we work towards enhancing our guests' experiences.Thank you again for your feedback, and I hope we have the opportunity to welcome you back in the future for a more enjoyable stay.Best wishes,Dave | Duty Manager Apex Grassmarket Hotel
Pengguna Tetamu
Bilik Keluarga
Menginap pada Okt 2024
Keluarga
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 25 Nov 2024
Good location, walking distance to all attractions, friendly staff
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for staying at Apex Grassmarket Hotel and taking your time to write a review,We are delighted to see you had a great time and hope to welcome you in the nearest future,Kind Regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel
Pengguna Tetamu
Bilik Keluarga
Menginap pada Dis 2023
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Jan 2024
Overnight stay in central Edinburgh. Perfect location. Loved it! The view of the castle from our window - wow! Would defo come back. All staff really nice and helpful. Lovely swim before we left!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your fantastic review! We're delighted to hear that you enjoyed your overnight stay at Apex Grassmarket Hotel. Our central location does offer stunning views of the castle, and we're thrilled that you found it perfect. It's great to know that our staff's friendliness and helpfulness left a positive impression on you. Also, we're pleased you had a relaxing swim before your departure. We look forward to welcoming you back for another memorable experience!Best regards,Dave | Duty ManagerApex Grassmarket Hotel
kki77
Bilik City Twin
Menginap pada Sep 2023
Melancong bersama rakan
5 ulasan
4.5/5
Hebat
Disiarkan pada 14 Nov 2023
Great room that appears to have been recently renovated, clean and tidy, and the front desk lady was very nice; a wonderful experience.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for staying at Apex Grassmarket Hotel and taking your time to share the review. We are delighted to hear you had a pleasant stay and our front desk staff made you feel welcomed! We will share your comments with the team as it will certainly make their day.We hope you had safe onwards journey and look forward in having you back hereKind regards,Judita VenskauskaiteAssistant Front Office Manager
Pengguna Tanpa Nama
Bilik Keluarga
Menginap pada Jul 2023
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Ogo 2023
Great view, great location, can see the Edinburgh castle from the room.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, We're thrilled to hear that you had a delightful stay with us and were able to enjoy the beautiful views of Edinburgh. Thank you for choosing to stay at our hotel. Your happiness is our reward, and we look forward to welcoming you back for another memorable visit in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Best regards, Dave Duty Manager
Wei
Bilik City Twin
Menginap pada Feb 2024
Keluarga
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 2 Apr 2024
Everything is perfect. only the curtain can't be closed competely.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Liu,Thank you for staying at Apex Grassmarket Hotel and taking your time to write your feedback.We are glad to hear you had an amazing stay, however would like to apologize for any inconvenience due curtains.We hope we can welcome you back here in the nearest future,Kind regards,Judita VenskauskaiteAssistant Front Office Manager
Pengguna Tetamu
Bilik Deluxe Pemandangan Istana dengan Balkoni
Menginap pada Nov 2022
Solo
9 ulasan
4.2/5
Sangat Baik
Disiarkan pada 30 Dis 2022
Aside from house keeping seems to be busy as they just empty the bin only. Everythings are good. Never imagine there will be swimming and sauna facilitues in Edinburgh, Great! View is good, and a little duck and lavenda spray for your sleep, very warm welcome.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your positive review of our facilities and services. We are glad to hear that you enjoyed the swimming and sauna facilities, as well as the view from your room. We apologize for any inconvenience caused by housekeeping not being as attentive as you would have liked, and we will make sure to address this issue. We are glad that you had a warm welcome and enjoyed the duck and lavender spray for a good sleep. Thank you for choosing our hotel.Kind regards, Duty Manager Georgios Miliaras
Pengguna Tetamu
Bilik Keluarga
Menginap pada Okt 2024
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 20 Nov 2024
View from room
Terjemah
Pengguna Tetamu
Bilik Keluarga
Menginap pada Apr 2023
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 8 Mei 2023
Highly recommended. The staff are so helpful and polite, they certainly made your feel so welcome and just make your day. Breakfast is included and is yummlilous! The coffee ,mocha and hot lchocolate are good too.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback on your recent stay at Apex Grassmarket Hotel. We are thrilled to hear that you had a highly recommended experience with us.We take great pride in our staff and their dedication to providing helpful and polite service. It is wonderful to know that they made you feel welcome and brightened your day. We will be sure to pass along your kind words to our team members.We are delighted to hear that you enjoyed our breakfast, and we're glad that you found it yummlilous! It's always a pleasure to know that our guests appreciate the variety and quality of the offerings. We are also pleased to hear that our coffee, mocha, and hot chocolate met your expectations.Thank you for recommending Apex Grassmarket Hotel. We look forward to the opportunity to welcome you back and provide you with another delightful stay in the future.Warm regards,George MiliarasFront Desk Duty Manager, Apex Grassmarket Hotel.
Pengguna Tetamu
Bilik Bandar(katil queen)
Menginap pada Dis 2022
Melancong bersama rakan
15 ulasan
5.0/5
Luar Biasa
Disiarkan pada 28 Jan 2023
One night midweek stay. Room was spacious with a castle view. Great location. Facilities in the room were clean. Comfortable bed. The temperature of the room could be controlled. Receptionists were very helpful both at check in and check out. Printed a document I needed for flying. Sorry I did not get the names of the 2 receptionists who helped me. Friendly and chatty, very kind. Thank you. I didn’t read the blurb about the hotel but don’t struggle up the stairs, there is a ramp at the side of the hotel by the car park giving easy access into the hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest,We are delighted to read you enjoyed your stay with us and we are glad to hear about the helpful receptionists. Thank you for taking the time to provide feedback, we hope to welcome you back soon.Kind regards,Sara | Front Desk ReceptionApex Grassmarket Hotels.
Pengguna Tetamu
Bilik Deluxe Pemandangan Istana dengan Balkoni
Menginap pada Dis 2022
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Jan 2023
House Keeper Maya is very helpful and friendly. She greeted us with smile while meeting her up at the corridor and she offer if we wanted to refresh our room and she did a fantastic service she cleaned and tidy up our room nicely, very organized. She’s amazing!!!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for the positive review! We are thrilled to hear that you had a great experience with Maya and that she provided you with excellent service. We will be sure to pass along your kind words to her. We are glad to know that you enjoyed your stay and that Maya was able to make it even more pleasant. Thank you for choosing our hotel and we hope to see you again in the future.Kind regards, Duty Manager Georgios Miliaras
Pengguna Tetamu
Bilik City Twin
Menginap pada Nov 2022
Keluarga
5 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Dis 2022
This is really a quality hotel and I enjoyed the stay here. We feel comfortable and I suggest this hotel
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your positive review of our hotel. We are glad to hear that you enjoyed your stay and felt comfortable. We appreciate your recommendation to others. Thank you for choosing our hotel.Kind regards, Duty Manager Georgios Miliaras
Maria in China
Bilik Bandar(katil queen)
Menginap pada Dis 2022
Melancong bersama rakan
29 ulasan
4.5/5
Hebat
Disiarkan pada 26 Feb 2023
Lovely two night stay. Great location and service. Room was comfortable but small.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for taking the time to leave a review of your recent stay at Apex Grassmarket Hotel. We are delighted to hear that you enjoyed your two-night stay with us and that you found our location and service to be great.We are sorry to hear that you found the room to be smaller than expected. Our rooms are designed to provide a comfortable and relaxing experience, and we do offer a variety of room sizes to suit different preferences and needs. We appreciate your feedback and will take it into consideration as we continue to improve our offerings.Thank you once again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back to Apex Grassmarket Hotel in the future.Best regards,Georgios Miliaras Duty Manager
Pengguna Tetamu
Bilik Superior dengan Pemandangan Istana
Menginap pada Mei 2022
Bisnes
1 ulasan
1.0/5
Disiarkan pada 25 Jun 2022
A really bad experience- I was unable to stay in the room and checked out within 10 minutes. The room was extremely hot with no ventilation (beware this hotel has no air con). The French window opened only an inch and banged loudly against the sill repeatedly when open. The room was very small and dated. The customer service was poor - no one seemed to care that the room was unbearably hot/ offer an apology or an alternative solution.
Terjemah
Jawapan daripada Pihak Penginapan: We apologize that your stay with us did not meet your expectations. We understand that the room was hot and the ventilation was not sufficient for your comfort. We regret that the window was not able to open but it is unfortunately part of our safety regulations. We also understand that the room was small and dated. We apologize for the poor customer service you received however we would like to assure our team did all things possible to accommodate your needs. We thank you for your feedback as it is valuable to us. We would appreciate it if you would contact us directly to discuss this matter further and makes some arrangements for you for a possible future stay. Thank you. Kind regards, Duty Manager Georgios Miliaras