Hotel berhampiran American Eagle & Aerie Store, Edmonton

Room was nice and clean. Breakfast had good selections. Staff was okay. However there was a guy taking the same elevator looking suspicious he did not tap his room key just let us do. He said he was struggling to get his room key and tried to search in his pants pocket but hands out with nothing. He came out the elevator on the same floor. We headed to different direction but when we were entering our room and looked to him, he turned around and walked back towards our direction. We went in the room right away closed and locked the door. Hotel can definitely do better regarding safety.

Excellent service lors de notre séjour! Chambre conforme à la description, matelas confortables, tout était propre. Petit-déjeuner compris et varié (repas chaud) avec un personnel très sympathique et surtout très attentionné! Stationnement facile, près de tout. Vraiment, difficile d’avoir mieux à ce prix!

Front desk service was very efficient and staff were courteous. Rooms are clean and well supplied. For the breakfast, I suggest hotel could increase the food variety and made changes everyday. If there is a superstore within walking distance is indefinitely an advantage.

I am a loyal Marriott Bonvoy member (Platinum, with dedicated corporate stays as well as personal) - so it’s not pleasant for me to write this review, but I need to say something about this hotel on a forum that hopefully someone from Marriott corporate will see. This is my second stay at this particular hotel. The first stay was not good, and this one is pretty bad as well. Second time that I have found this hotel to be very unclean. In particular it is the second time that we have had stained sheets on our beds. To the point that I want to pack up and leave. Looks like someone else’s bodily fluids all over them. I wrote to Marriott and advised them of this when I previously stayed, but we are now experiencing the same thing again this time. Oh yeah…forgot to mention that my room flooded last night during a regular rain storm. Woke up to a leaking roof and a soaked carpet, with some of our clothes drenched. Clearly some major issues at this location. Now, there is one aspect of this hotel that is amazing - the staff. They are fantastic! Even with all the issues we are having, the employees have gone above and beyond my expectations to try to make our stay more pleasant. The customer service is 5 star! I wish I could stay here again, but I just don’t think I can. There just isn’t any level of outstanding service that can offset the fact that someone in my family almost slept on sheets that were stained with a previous guests filth/fluids. Sorry Marriott….but I may have to start shopping for another brand to move my loyalty membership to.

February 2023 Stayed two nights on a weekend with two children. We had a room on the top floor with two queen beds. The room seemed small compared to other hotels in Edmonton I have stayed at recently. The frame on the bed stuck out past the mattress and we bumped our knees againsts it several times when walking by. The elevators made me feel uneasy, as you stepped in they had a small bounce to them. I did not like riding in them at all and there was a sign in them warning not to jump because it could disrupt them, well we certainly did not jump and just stepping in to them caused the bounce. The pool is open until 11pm which is nice, we waited until around 10:30pm each night to enjoy the last half hour when it wasn't full of screaming kids. Pool noise is understandable but the way kids were allowed to scream and holler was enough to make my own kids not want to be in there. By the looks of it there were a few sports teams staying at this time making the pool area busy with kids. We opted to pay the extra during booking to have breakfast included. It was good and quite a bit of made to order items along with cold cereals, fruit, juice ect. There is an area in the lobby that has free coffee to go as well. Breakfast hours on the weekend were 7-11, we had an event that we had to leave early for which rushed breakfast a bit. Weekdays it starts at 6am and I wish that it would have started at that time on the weekend as well. There was some confusion over whether or not my 15 old had her breakfast included with my booking, the person working in that area said it was included for kids 12 and under and I would have to pay extra because she was over 12. I told her I booked it and paid for it in my booking which showed 18+ being an adult on the website and added my 2 kids to my booking with the breakfast and it showed in the booking that breakfast was included for each adult and child. She spoke to the front desk and said it was ok after talking to them, but why I would even have to go through that process to begin with was very embarrassing and frustrating when we were already on a time crunch. There was plenty of parking in the lot. Located within about 10 minutes or less to West Edmonton Mall and several restaraunts nearby. The hotel was clean, the staff were friendly but nothing about it gave me that wow feeling or like I would want to return and I spend many weekends in Edmonton for my childs events.

My wife and I stayed here at Four Points by Sheraton June 23, 2023 for a brief Staycation. What a wonderful experience. Great staff in both the hotel and the restaurant. I enjoyed the Butter Chicken and my wife had the Asian Noodle Bowl. Both were delicious. We must thank the chef, Pandora and our wonderful server Sasi. Also, the front desk hotel staff Lilyana and Sam were instrumental in creating a very enjoyable stay. We appreciate them for going above and beyond in welcoming us during our break from the normal day to day lives we are accustomed to. Again , we highly recommend Four Points by Sheraton located in west Edmonton on 185 Street and 100 Ave.

I made a last minute booking at the Element Edmonton West due to unexpected change in our travel itinerary, as Icefields Parkway was shut down for half a day, and we couldn't get to Banff without a long driving day. I've stayed at an Element before, so sort of knew what to expect. Upon arrival, I remember the distinctive smell that the Element uses, which I quite like. Check-in was fast, easy and friendly. Our room was quite large and comfortable fit 5 people. Like all other elements, it's had nice, simple, European look that I like. Bed were very soft and comfortable. Also took advantage of the small kitchen to reheat some dinner leftovers. Our room did face the highway, so we certainly did hear the road noise - not the worst road noise I've experienced, but certainly noticeable. I measured the WiFi speed to be around 30Mbps, which is pretty good. Breakfast is very simple here. Regular toast, one meat (sausage), one potato dish (hash browns), a couple of cereal options, oatmeal, yogurt, whole fruit, and eggs-prepared-to-order. To drink, you can choose from coffee, tea, orange juice, apple juice or water. Building is connected to the Four Points, so I'm not sure if there are any shared facilities, as I didn't use any. Plenty of parking during our stay. Overall, the hotel met my expectations for an Element. Nice, modern, and clean. Service was fine, only wished there was variety for breakfast, but still a good stay.

Very very friendly staff right from check in to housekeeping, we had a great experience and will recommend + stay at this location as often as possible. Thanks for making us feel at home. We always try to stay at Hilton locations anywhere we go for this reason. This was the first wtime we stayed at a Home 2, and do not regret it

Booked this hotel..for 4 nights.. still here it’s night 2, but seriously going to be looking at other options in the morning for a better stay. I am paying 440$ a night for something that I thought was executive high end.. very disappointed. Plus side, the room is really great, beds and pillows are comfy and it is very clean. Here’s the thing, 440$ a night ? For what? Generally hotels that are in this price range come with: a concierge, a door man or two, room service, a mini bar, room service, turn down service, basic housekeeping service ,a room directory etc.. this hotel comes with no amenities which is just fine but at least lower your rates and don’t tout yourselves to be something you’re not. When I questioned front desk staff it was all blamed on Covid. Cop out at best and I feel sorry for your staff. I work in this industry and am appalled. Quit blaming the pandemic for your shortcomings. Great if you want to cheap out but at least lower your rates and call a spade a spade.

We booked an overnight stay at the Holiday Inn & Suites West Edmonton (11330 170 St NW) in a corner jacuzzi suite. We found the room to be spacious and clean overall with good adherence to COVID-19 protocols. What was particularly lovely was the bathroom which had ample space including a large walk-in shower, double sink and the jacuzzi which allowed us to relax and wind down in. The quality of sleep was satisfactory and the stay overall reflected the TripAdvisor rating average to date. It won't rock your world but it is a solid offering. The accommodations was of very good value for price paid. Being in an industrial zone, the area does not particularly have a ton of interesting amenities within walking distance, but with a vehicle it was convenient to access attractions further away. Please be aware not to confuse this location with the Holiday Inn Express & Suites West Edmonton at 18520 100 Ave NW as the names of the properties are similar and they are within 5km of each other. Please indicate if you found this review to be helpful as it will help me get a better sense where to focus my review efforts in the future. Thanks and stay safe all.