Terokai Ulasan Tetamu Hotel di Edmonton

Courtyard Edmonton Downtown
4.1/5105 Ulasan
I moved here are going to another hotel which was awful so went back to reliable Marriott. Checked in about 30 minutes after booking - room was lovely and clean but everything was ready. Rooms are not big I had a city view which is basically of the car park but there was a bed, comfortable chair and desk. Housekeeping came daily. The downside to the room is the hairdryer kept flipping the breaker - I left a note to report it buck the note was ignored which also asked for conditioner in the room (those big sharable ones in the shower) which was also not refilled. We arrived in the weetesdt June on record - the hotel was cold and although I was able to warm the room up the restaurant was blowing cold air throughout the stay so you had to sit with a hoodie on. The hotel is being renovated the 2 lifts were being painted and out of commission during my stay - not an issue as we were all able to sue the service elevator but there is only one so sometimes there was a line. Also the outdoor patio dining area overlooking the river is being renovated and we were told it would not be available all summer. The hote restaurant staff were lovely and friendly - the menu is a bit eclectic - you know on a rainy nite when you just want soup and a sandwich - well not available - they dont offer this - one of the pizzas came with blue cheese so I asked to switch for regular cheese - you cannot do that as they come in ready made. The menu is Indian food centric - lots of indian flavors (such as the poutine - how I wanted to try regular poutine but again not available) there is spice and curry flavor an a host of Lentil dishes on the menu and a lot of bok choi etc but very few of what I would call traditional flavours - for example as well as a soup on a cold rainy night a fish and chips might have been nice or a pot pie. The walk into downtown is nice - the view on the river is nice however we were warned about walking in downtown Edmonton as since covid there has been some changes - there are a lot of street people - pot is smoked everywhere and for a girl travelling i was told not to walk outside alone if I could help it. There are limited dining options without walking other than the hotel restaurant - in fact most nights there were several tables of lone female travellers in the restaurant
Courtyard Edmonton West
4.5/5101 Ulasan
I am a loyal Marriott Bonvoy member (Platinum, with dedicated corporate stays as well as personal) - so it’s not pleasant for me to write this review, but I need to say something about this hotel on a forum that hopefully someone from Marriott corporate will see. This is my second stay at this particular hotel. The first stay was not good, and this one is pretty bad as well. Second time that I have found this hotel to be very unclean. In particular it is the second time that we have had stained sheets on our beds. To the point that I want to pack up and leave. Looks like someone else’s bodily fluids all over them. I wrote to Marriott and advised them of this when I previously stayed, but we are now experiencing the same thing again this time. Oh yeah…forgot to mention that my room flooded last night during a regular rain storm. Woke up to a leaking roof and a soaked carpet, with some of our clothes drenched. Clearly some major issues at this location. Now, there is one aspect of this hotel that is amazing - the staff. They are fantastic! Even with all the issues we are having, the employees have gone above and beyond my expectations to try to make our stay more pleasant. The customer service is 5 star! I wish I could stay here again, but I just don’t think I can. There just isn’t any level of outstanding service that can offset the fact that someone in my family almost slept on sheets that were stained with a previous guests filth/fluids. Sorry Marriott….but I may have to start shopping for another brand to move my loyalty membership to.

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