Pengguna Tetamu
1 September 2023
The breakfast was satisfying, but the "A la carte" dishes we ordered were disappointing. The burger seemed like it was made of rubber, and the meat was overcooked and tough, with dimensions smaller than the bun. The room was spacious, with a comfortable bed and a beautiful view, which I really liked. However, the air conditioning didn't work at all, and using a thermometer, I measured 29 degrees in the room, which overshadowed the positive room experience. When I arrived at the hotel, I encountered an issue with the reservation. I was told that I had only reserved for one person and was required to pay an additional fee. Initially, on the booking site, I saw an offer for a room for four people. Apparently, on your website, the reservation is automatically set for one person. I didn't notice this option, and the confirmation email also didn't mention the number of people. In the end, I paid a supplement of 380 lei, which made the reservation more expensive than on ***********. Even though I've had positive experiences at Anahotels in the past, especially at Bradul and Sport in Poiana Brasov, this visit has left me with an unpleasant feeling.
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