Miljan R
25 Julai 2024
Terrible experience before it even started unfortunately. Booked a family vacation via Booking for this hotel. Price is, indeed, very good vs surrounding resorts, and location good. Upon booking, room overview was saying TWIN ROOM - 2 TWIN BEDS. Out of precaution, I followed up afterwards with hotel if all ok, and they said room is with 3 individual beds, so 4th person can't be accommodated even though it's a baby. We tried everything, offerred a compromise to even pay on top and keep the room, to connect beds, as baby anyway sleeps with us. They absolutely didn't want to consider for a second. They were rude, not customer friendly, and repeating the same. We escalated with Booking, they understood the situation, tried to compromise with the Hotel, but without success. Hotel was insisting that we should cancel and relocate. First time in my life that hotel basically rejects guests without any alternative, and just because of the baby. Booking colleagues shared opinion and dissapointment. Since my flight tickets were booked, my vacation is ruined. They keep mentioning "legal rules", but they avoid explaining why the hotel is showing 2 TWIN BEDS TWIN ROOM upon selection on Booking. Which Booking employees confirmed as well. In my case this was the sole issue for misunderstanding. 0 compromise or customer friendliness from the Hotel owner. On top, beware, they have many hidden policies not visible at first. You won't be getting drinks during dinner etc. Avoid this hotel, even though price is super attractive at times.
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