Hotel terbaik di El Arenal

Hotel a conduzione familiare dal design moderno, le camere sono ben arredate così come i bagni. Il problema sta nella sporcizia. Veniamo informati che le pulizie si effettuano ogni due giorni, e ci può stare, ma le lenzuola trovate macchiate al nostro arrivo non sono state sostituite con la pulizia della camera ma è stato solo rifatto il letto. Polvere ovunque, perfino sopra ai comodini residui di campioni monouso di sapone in doccia risalenti all’ospite precedente, soffione della doccia con residui preistorici di calcare, frigobar (che non raffredda) con all’interno una sorta di muffa/liquido che da chissà quanto tempo era la. Un vero peccato anche perché l’hotel ha una buona posizione, strategica per poter raggiungere diverse mete nell’isola. Viste le condizioni igieniche purtroppo non posso fare altro che sconsigliare il soggiorno.

Der Service sowie das Essen waren gut für den Preis, reichlich Auswahl und frisch. Die Lage des Hotels ist fast direkt am Strand, jedoch ist es schwierig einen Parkplatz in der Nähe zu finden. Der Balkon vom Zimmer hat einen seitlichen Meerblick gehabt. Empfehlenswert für einen günstigen Aufenthalt in Arenal.

Buen trato

Everything about the hotel was good unfortunatley they were in the orocess of renewing the main path in and for the first few days we had to walk over piles of sand and rubble which we hadnt been informed of i have had a stroke so that was a challehge,but that aside the staff were friendly and pleasant ,the hotel was very clean and comfortable ,really big rooms ,2 tvs ,area was great all in all a nice holiday

The hotel was clean and fresh....... Food was average.... But that was the only good thing about it! From the outset we were dropped off at the bottom of the road, not having a clue where we were going, as coaches can rarely access the hotel on the narrow road - be prepared to drag yourself uphill with your luggage! Predominantly German or Dutch guests, the staff spoke very poor English and didn't understand half of our questions! The receptionist gentleman was very abrupt and rude, not helpful at all. We weren't told about any of the available amenities, no information in the rooms either which wasn't good!! The pool looked like it had an oil slick over for 3 days and was too cold to swim in, we weren't told where the indoor pool was. The rooms were small, but the balcony was even smaller, not good if you are afraid of heights as they were glass fronted! The fuse box which buzzed all night was loud and the aircon which switched itself on and off regularly also kept you awake. The pool bar served a small selection of drinks, but most had to be sent down from the main bar, you couldn't pay for them, it was added to your room tab, which annoyed people. The holiday stated you could watch the chef cook your food, but only if you ate what they were cooking at the time!! This hotel lacked the 4 star rating it had been given, we have stayed in better 3 star hotels, my advise to English traveller - there are better places to stay so find somewhere else!!

Super Lage - erste Reihe - gleich neben dem Mega Park (man hört aber nichts, weil doppelte Glastüren) - toller Poolbereich mit vielen Liegen und cooler Bar - gutes Frühstück - sehr freundliches Personal Das Hotel ist aber leider schon ins Alter gekommen – kleines Zimmer (115) mit wenigen Ablagen,die Decke im Bad hing auch herunter – die Duschaufhängung hat gewackelt – kleiner geht ein Bad auch nicht - man kann sich kaum bewegen - Mini Badewanne mit lästiger Glasscheibe - Leider ist das gute Frühstück jetzt im oberen Saal und nicht mehr unten an der Promenade (schade) Leider ist das Hotel auch überteuert - ich habe €200 pro Nacht bezahlt - hatte es aber vorher schon einmal etwas günstiger

An interesting hotel. The main advice would be not to book All Inclusive because it means nothing when you have to pay for drinks outside of lunch and dinner. I understand the Government ruling about a limitation on drinks, three per meal times and pay for all other drinks during stay, but it is clear that not all hotels interpret the ruling in the same manner. Therefore our AI booking was a bit of a rip-off and we would have not booked the hotel if we were made aware by TUI of the full limitations. Far better to book for half-board and use the extra cash for a room upgrade. With the lack of proper AI and the lack of ability to hold onto the room for an extra few hours [even offering to pay the extra] I would chose a different hotel. The staff were very helpful and the hotel very clean with the highlight being the excellent indoor heated swimming pool & modern gym equipment.

Excellent hotel with excelent service. The hotel is really nice with very friendly stuff also very calmingathmosphere. The music is great duringthe day, they created a good tastenof zen mood. Also small guesturs likeeveryday leaving water , chocolates in the room. Spa is great and every detail is thought o relqx. For kids they leave special package in the room also onXmas day they left a present in the room personalized and we said this is above expectations. it made our daughter very happy. also during nights live music is great. all in all, it is way better service than a lot offive stars we have been with those extra mile guestures.

Overall, it was an okay stay. The staff is very friendly and accommodating. Any questions we had, they were always there to help. As far as location, this hotel is basically in Little Germany. Every single store, restaurant, and bar was in German and/or catered to Germans. If you’re looking for a local flare or spot, you will not find it here. The resort is beachfront but Playa de Arenal is SUPER crowded. When we booked our stay, we selected sea view. However, when we arrived, our room was on floor 1 and our “sea view” was blocked by the pool and cabanas. We should have had a room on the higher floors. My room had ants, which stayed in a small corner of the room. Room itself was clean, bathroom shower could have been scrubbed a bit more, and bedding was somewhat comfortable. Room also seemed outdated and could have used a refresh. We enjoyed the breakfast buffet that was included but always ventured out to explore the island during the day and evening, so dinner was never on property. The hotel is 15 min from the airport, which is nice plus as well. For my next Mallorca adventure, I’ll be staying somewhere else that has more of the local vibe and flare.