Hidden Garden Pension

Wonderful stay, reception was really friendly and the room was excellent!

Прекрасное соотношение цена-качество, приехали рано утром, девушка заселила нас практически сразу, не взяв при этом дополнительную оплату, расположение отличное, близко к пляжу, от которого отправляются в туры, в отеле покупали туры А, В, и С, все отлично, рекомендую отель для непритязательных туристов, интернет в номере работал отлично

We had a terrible experience at this place, I would say some of the worst. We booked two rooms for $180 but the staff had no idea we were coming, no hello, no greeting, no welcome, no wifi password given, no water, nothing. We were just pointed to an available room. There was no toilet seat in one of the rooms. Upon being asked to fix it they said they cannot do that. When we told them that it’s a problem they said they can only do that tomorrow and if we don’t like it, we can check out. No apology, nothing, they were rather rude about it, I’ve never been treated like this. If I pay you money and I don’t like something, it’s your problem, not mine. I tried to talk to the owner but she was also quite rude, also said if I don’t like it, I can check out, said I was not being understanding. Shouldn’t something as simple as a toilet seat be already present in the room that you pay for? There was also no water so we were unable to take a shower right away. Another person showed up much later, Ian, who finally did treat us like human beings and offered an apology but this is after over an hour of trying to resolve this. Water was fixed by evening. The other room is quite old and there is seemingly permanent water on the floor, which was partially absorbed by the curtain. This is no way to treat paying customers. The lady’s name is Kay and she should never, ever work with people or allowed to be near people. Some of the other staff was nice but the owner and Kay were quite horrible. Worst in the Philippines from our experience. I would highly recommend against staying here.