Hotel berhampiran Sprouts Farmers Market, El Paso

Visiting 915 for Christmas with the family and we stayed here for a couple of days. The first issue, as you arrive is the way to get in to the parking lot. The way to the main entrance is a dark back road. When you park be aware that it's limited and if you have a SUV you will get hit by the car parking next to you. Our room was in 3rd floor and the room was attractive with refrigerator and 2 beds, no microwave. The second issue was seen with the shower which had a strong water stream yet the shower had half a glass only and water spilled to the getting ready area by the sink. Third, the hotel had breakfast for purchase and not as a buffet like other hotels. One night my wife and I stayed to see a football game. Issue four, the front desk clerk didn't allow us to see the game in the large area with big TV. We had to sit at the bar and view the game on a small TV as he vacuumed the area. THAT was NOT a good call and bad customer service by the clerk.. The ladies cleaning the room were friendly and most front desk clerks followed their lead. We have stayed at many Marriott and this one was weak for the reasons mentioned. I would look to stay at another hotel in El Paso.

Hotel yang sangat bersih. Saya akan tinggal di sana lagi.

I like this hotel. The staff are friendly. Location is great, walking distance to the airport plus they also provide free shuttle if you need. The facility is quite new. El Paso is not a busy airport so except that it’s quite as well:)

My business partner arrived the day prior to my visit and had to be “walked” to a neighboring hotel because Aloft oversold. Although it was a nicer hotel than Aloft, sometimes sticking to the planned agenda is better. I checked in the following day and was upgraded to Presidential Suite. A very nice room with great views. The shower had poor pressure and almost stopped flowing on more than one occasion in my 5min journey. There is mold and mildew in the caulking in the shower and around the windows… this room needs a deep clean. Additionally in the shower, the tile on the floor is extremely slippery and an anti-slip pad should be provided before someone gets injured and the hotel sued. Lastly, I was charged for parking when I did not have a vehicle… I was not asked at checkin, which is an annoyance when leaving as I must stop and wait in line to rectify my bill before leaving g for my business meeting… putting me at risk of being tardy. I hope this review serves Aloft El Paso downtown to strive for better experiences for its patrons.

Lokasi yang baik tetapi perkhidmatan dan bilik Tidak seperti yang diharapkan. Bilik yang sangat kecil dan kawasan kolam kecil. Kebersihan bukanlah yang terbaik.

Worse double tree I have ever stayed at. Upon arrival we were met with the unenthusiastic employee named Issac. He spoke with a non welcoming voice; and mostly sounded annoyed he wanted to be there. He gave us no information about the hotel and sent us up to our rooms. We were on the second highest floor, The room was nice, it was clean and the bed was ok. We checked in around 5 PM, ordered some food, and decided to have a nice nights rest by staying in. Around 9 PM loud music starts blasting through the roof. We understand that it’s Valentine’s Day weekend, so noise might be going on however, the music did not stop by 10 and it was so loud that it was vibrating the furniture. I decide to call down, and see if there was anyway they could send someone to stop the loud music. Turns out, there was an entire venue above us, and our room was directly above the dance floor. I Issac offered to change my room, however, I am disabled, and it takes a lot for me to change my room… We are already unpacked. My suitcase was already open. I was already in my pajamas, and I was already showered, ready for bed. We drove eight hours to get there and the next day we had to drive another eight hours to our destination needless to say, I was pretty frustrated. Isaac assured me that the music would stop at 11 and I was fine with that however, when 11 came the music did not stop I called down to complain to more and possibly ask for compensation. Isaac, annoyed, I’m the most condescending tone said rudely “well i can’t just go up there and cancel the wedding” Well obviously, I understand that, I am not dumb, and I don’t need to be spoken to like that. He then assured me it would be over by midnight. I then re asked for compensation, I paid for a room to sleep in, and now I can’t sleep in it. Issac refused and told me no manager was in and wouldn’t be in till Monday. Which, Valentine’s Day weekend, with a huge wedding and no supervisor on duty? That’s really poor planning on scheduling on their part. He did offer me free breakfast; which made absolutely no sense, and does not solve the problem for me seeing as I would stay up late now and not be able to wake up for breakfast. He also offered me 2000 points, which, if you calculate is only $13 worth of Hilton points. Frustratingly, I wait for midnight for the music to stop. When midnight hits, the music did not stop. I call down again, to see why it’s taking so long. That’s when I spoke with another employee, Perla who then told me the wedding will not stop At midnight but instead at 1 AM. At this point I was fully irate. I explained Perla the situation with Isaac, and she said she would reach out to a manager and have an answer for me on compensation, by the time I check out in the morning. The noise stops at exactly 1 AM and it takes about an hour for me to fall asleep. The next day we wake up tired and not ready for my 8 hour drive. Housekeeping tries to enter the room before we wake up. On one occasion, we were

We stayed here twice, coming and going on our eclipse road trip. Arriving the first time, the desk staff said that our reservation had been cancelled! (Apparently I had inadvertently booked through a third party, and for whatever reason, they'd cancelled it.) Not to worry, Ray and Ron at the desk got us a room anyway. It was quiet and comfortable, though reaching for the toilet paper is a stretch! Also, the French toast for breakfast is outstanding! Because of the snafu that first night, I cancelled the return reservation with the third party and made a new one with Ron for our return before checking out. Ray greeted us by name when we returned!

Pasti akan membuat tempahan lagi! lokasi yang bagus, Bilik bersih & seni bina yang sangat cantik!

We enjoyed our stay friendly staff both during the day and evening. Clean property the pool was clean . Our room was nice and comfortable nice tv, and comfy bed. Awesome breakfast nice options to choose from, fresh coffee and good juice selection..would definitely stay here again.