Hampton Inn Chicago Elgin/I-90

Check in was fine and the room was clean, though kind of small. The breakfast was below average in both content and quality. The hotel was a bit run-down and did not have a pleasant odor in the hallways and rooms. The kicker for us was that we reservered this hotel specifically becuase they had a hot tub and we were going to be arriving after 10 hours on the road. Really looked forward to soaking in the hot tub, but it was closed for maintenance. We asked and found out that this maintenance was scheduled and not an emergency. You might think that is kind of petty in a review, but we would have actually made reservations at a different hotel had they sent us any kind of communication about this maintenance. They apologized and offered to discount the room, but we were told they could not offer a discount because we had made the reservation on *******. However, we did not pay ******* for the reservation. We payed the hotel directly when we arrived, so I am suspicious that this was just an excuse. Not happy with this specific Hampton Inn

Good so far ..going to bed now..great price..only wish there were lights on each side of the bed for reading..price excellent.. convenient off highway..close to at least one restaurant..assume we will get usual breakfast before we hit the road..

Very outdated and in need of repair and cleaning throughout. Our room was tiny in comparison to any other Hampton or Hilton we’ve ever stayed in. The check in staff were kind and the check out person said she would have maintenance look at the room??? It doesn’t need repair, it needs a renovation!

This was such a good sleep-- quiet room, nice pillows and bed, and a great location just off the interstate after exiting Chicago traffic (from the south). Room was large with all new looking furniture. It's not real close to any places to eat, but the town is a short drive away and has a lot of interesting choices, such as a Fresh Mart with some really cool groceries. Super clean too. I'm bookmarking this place to stay again, it is just that handy.

The hotel was awful. Now keep in mind, I worked at this hotel and opened it 29 years ago. And I was appalled by the conditions it’s in. The front door was open all the time and never locked. The parking lot was in poor condition. The pool was closed. There was scarred walls all over the place. Mix matched hallway lighting. Items in the room did not work. And oh they have a nice 55 inch TV, but no remote. I took my daughter into the room where George and Barbara Bush stayed in back in 1997, and there is no way I would want anyone staying here. Oh on top of all of this, the internet did not work. Hilton would be smart to let this hotel out of its last year of its license, and have a owner build a new one in the market. I would not recommend anyone staying here.

Just returned from a 2 night stay. The front desk receptionist was polite and helpful. We had rented 2 rooms. The 1st room was OK. The 2nd room had hair on the sheets as well as had stains on them. The mattress, although looked new, were very cheap and had no firmness to them. The bathroom was not cleaned and had hairs in the sink. We were able to get the room changed. It was better and clean but I would think before staying there again. They offered free breakfast which we did eat one morning. We were the first ones down and looked fresh. It was the basic eggs, bacon, waffle maker, bagels, etc.

I am a Hilton Honors Gold member and I have never been treated so shabbily in a Hilton Property. The swimming pool was closed and the Business Center was not available and "had not been available for two months," according to the woman who checked us in. I told them about the Hampton Inn Guarantee that was displayed on the counter. Bobbi, the assistant Manager, even argued with my husband about the pool closure, saying that we should have seen on the Hilton webpage that it was closed. She was quite rude and unfriendly. My husband pulled up the page on the webpage and showed Ms. Bobbi that it said nothing about the closure. I asked several times to speak to the manager, the alleged Angel Siscal, and was told that a message would be left for him to call me. We asked several people at the front desk to have him call us, but of course, he never did. I called today and talked to Anna and again requested to talk to Mr. Siscal. She said "he only comes in once in awhile." I asked for his phone number and she said that she "was not allowed to give out his personal information. This property should be be removed from the Hilton family. It needed repairs to the hotel as well. I did meeting planning for 30 years and used many many Hiltons, almost always with very good results. This Hampton Inn is disgraceful. DO NOT STAY THERE!

Awful hotel. Mold all over bathroom. Heat and air do not work. Smelled musky and gross. Breakfast was slow and out of everything. No urgency in the worker. Fitness center was awful. Treadmill did not work and missing lots of weights

Other than no towel bars in the bathroom, this was up to Hampton Inn standards -- clean. comfortable decent breakfast. A good stopping point west of Chicago, rates $20 per room less than driving on to Rockford.