Hotel 3 Bintang di Elkhart

As a long-standing IHG loyalty club member, I was happy to find a property in the town I needed, Elkhart, Indiana, for a one-night stay returning home from a family funeral in Washington, DC. The check-in experience was pleasant enough. Once in our room, we dropped luggage and headed out to get something to eat. When we returned, we discovered that of the four pillows on the king-size bed, all four were as flat as pancakes and offered little to no cushioning. I went to the front desk and asked for an additional pillow. A nice young man stated he was alone and busy checking in guests, but he would bring one to our room, which he did. The one he brought us was not much better, but it was only one night, so we did not complain. It must have been Friday Drinking Night, as we were awakened multiple times between 1 to 4 AM to the sound of inebriated guests in the hallways. Apparently, the majority of the rooms were occupied by some sort of construction crew, who had decided that Friday night was the night to party. The loud voices combine with the paper thin walls made sleep extremely difficult. The next morning we awoke to discover...Surprise!!!... there was no hot water in the room. We allowed the water to run for over 10 minutes, hoping it would warm up, but it was cold showers for both of us....Whoops!!!! Only two bath towels and they were thinner than the toilet tissue. We air-dried next to the wall heater. ...Next surprise...standing there with ice-cold, wet hair we discovered there was no hair dryer in the room. Oh well, it was only one night. At 7 AM we headed down to the hot breakfast, advertised on their website from 6:30-9:30 AM, to eat and be on our way... ...Another surprise...the staff advised us that breakfast would not be served until 7:30 AM...no explanation or apology. At that point we had enough and left the key card on the counter and went to our car to head home (Note: check out time is advertised as 11 AM). Once on the road, I went to my IHG profile to review my folio and check out....More surprises...the staff had already checked us out and now I did not have access to a copy of my folio to review. I called and requested a copy and was told one was being emailed immediately. Two hours later when I still did not have a copy, I called again and was informed that ”Our computers are so old, we have problems trying to email from them. This will have to wait for a manager to email you a copy later today.” This was by far the WORST experience I have ever had at an IHG property. I contemplated giving this property a ”terrible” rating, but I have been generous only because of the nice young man who checked us in and brought the flat pillow. I strongly recommend you bypass this property and drive a bit further to South Bend. This is truly a ”Nightmare on Cassopolis Street.”

This hotel is situated among a whole slew of other hotels and for it price point is an excellent value. While the decor is dated (think 80's country) the rooms are clea and the beds are comfortable. The rooms have the usual amenities , mini fridge, microwave, coffee maker, etc. Daily housekeeping was provided which is rare in this day and age. Complimentary breakfast was also provided and had the usual fare, sausage, eggs, waffles, cereal, etc. There were a few small issues, there were no plugs for the sink or bathtub and the exhaust fan did not work resulting in a very steamy bathroom. The remote for the TV would not turn the TV on or off but you could still change the channels and adjust the volume. Another complaint, and this is for most hotels in general not just this one, is that there is no list of channels available for the TV. Wether it is Comcast, Infinity, Direct TV, etc, you have to scroll through the on screen guide only to find the channel you've chosen is not available to watch. One sad thing I noted was that the TV was bolted down to the dresser it was sitting on. Don't know if this is a commentary of the state of things where you can't trust your clientelle to not steal things in the room. Overall this is a nicely maintained budget hotel and I would certainly consider staying here again.

This is 11pm on July 9 2022, the same night I checked in, 3 hours after I arrived, with my wife and my 10 months and 4 years. I just finished shower in the room 221, our 3rd room, and waiting for my wife’s text to inform me that our kids all asleep. So I could return to the room 402, our 2nd room, to let she come to take the shower in the 3rd room and return the key card to the front desk. Yes, it’s a bit complicated and nonsense. This is the worst service I’ve ever experienced in my whole life. 1. I booked the hotel using Priceline, and when I arrived this lady at front desk claimed the virtual card the Priceline provided is not valid, and I need to contact the Priceline to make it right. When I asked if they could help call since it’s the problem between the hotel and the Priceline. She said no it’s not her problem and started to talk to the next customer. So I called and waited. It turns out this is her problem. The Priceline called her and they solve the problem between them. It took me 30min to check in. 2. I was offered the room 413. The ceiling light is out. The tissue box is empty. The light in the restroom mirror is flickering. So we asked to change the room. 3. I was then offered the room 402. It was already 9pm, 1 hour after we arrived. We started to unpack again and giving bath to kids. We brought our own compact bath tub for kids. When our 4 years old was done and we pour the water into the hotels bath tub we noticed it was clogged. It didn’t drain, at all. I don’t want to change room again since we are fully unpacked and setup for our kids. So I called the front desk and she said she would see if she could send someone up. So I waited, for 20 minutes, then I went down to the lobby. The same lady then said ionly she and the bartender was on site and no one could fix it until tomorrow. She didn’t inform this in my call, she didn’t call back if she’s not aware of this in the first place and she didn’t even apologize but give a face that I could leave now. I tried to be polite and said all I need is a good shower, I can not do it with the clogging. Still no apology and she answered yes she could fix it tomorrow but she couldn’t do anything now. She made it like it’s my fault and she was doing me a favor. She didn’t even bother to offer to change the room. So I asked for the change, again. She searched carefully and gave me my 3rd room, 221, two levels below the 402. I asked if she could give me a room at 4th floor. She said no because the room left on the 4th floor was not the type of my reservation. I said do you understand how much inconvenient caused me here? That was my second room already. Can’t you just give me any room on the 4th floor? Yes but no, no room for me on the 4th floor. She said either I take the room or she has the clog fixed tomorrow, there’s nothing else she can do. Fine, I was exhausted. So I asked can I keep both cards so I could bring only essentials to my new room two levels below and do the packin

Terletak di Elkhart, Hilton Garden Inn Elkhart berada di kawasan beli-belah, dalam lingkungan 5 minit memandu dari Muzium Super Hero Hall of Heroes dan Taman Botani Wellfield. Hotel ini berada 5.1 km dari Rumah Agam Ruthmere dan 6.2 km dari Elkhart Tactical Laser Tag.Gunakan peluang rekreasi yang ditawarkan, termasuk kolam renang tertutup dan pusat kecergasan 24 jam. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, pendiangan di lobi dan dewan bankuet.Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik di hotel. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan pesanan masak disediakan pada setiap hari dari 6:00 hingga 10:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, pusat perniagaan 24 jam dan daftar masuk ekspres. Kemudahan acara di hotel ini terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 85 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Akses Internet berwayar dan wayarles adalah percuma, sedangkan Televisyen LCD 36-inci dengan program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi muat komputer riba dan meja serta telefon dengan panggilan tempatan percuma.

Senang saya menginap di hotel ini dan bukannya Ghetto Hampton Inn tepat di belakangnya. Sekiranya anda seorang profesional yang mencari rehat dan bersantai tanpa ghettoness, hotel ini memang begitu! Kakitangannya hebat dan penuh perhatian.

Great place to stay! Our room was really clean, the bed was super comfortable plus the bathroom is so spacious with an awesome shower. Will definitely stay again and we loved the cafe on the first floor called ”Relish” where we had breakfast before we left.

We had spent 4 nights here during August 2023. There were several hotels in the area, so we had to look for parking. We actually got to the hotel early, by 1 night, and they were able to accommodate us. The front desk service was very helpful and upgraded us based on status. The only problem we had, was that we were supposed to have housekeeping services on Saturday and no one came. When I reported it to the front desk, by late afternoon, they still hadn't come. Since we were checking out on Sunday morning, I just got what I needed and took it back to the room. Overall, the place was clean, price was right, we were satisfied with our room, and we would return.

It was fine. It looked like they were working on fixing some things up. The tiles in the bathroom could be replaced

This was a fairly nice place to stay for the price, but it is in need of updating. The toilet was very low to the floor. There were no stoppers in the drain of the sink or tub. The upholstery on the chair was filthy and worn. We had to wipe out the drawers before we could unpack for our three night stay. There was hair on and in the tub and on the bathroom floor and the carpet was old and dirty. The linens were clean and the beds comfortable. Otherwise we might not have stayed.

Overall a good stay. I would recommend this hotel. Easy check-in and check-out. Comfortable room. Great beds and pillows. SO MANY OUTLETS. Wonderful, however, no USB charging ports, so bring your converters. A/C and heater are old-school under the window style even though there is a thermostat on the wall. Odd, but worked well. Be careful with the bathroom counter. I didn't think about it, but they use bleach on the counter. Excellent for sanitation and cleanliness, but I placed a sweater on a wet spot and ruined it. The breakfast is the standard fare, but the eggs were quite salty. A few minor notes specific to our room: We were in room 209. The door doesn't naturally close fully. The shower doesn't drain very well, but the water gets quite hot and it had good pressure. The television has the typical Marriott choices, but it was constantly cutting out. This made it hard to follow what was happening and was quite frustrating. The wallpaper in the bedroom is separating from the wall at the seams. Minor issues aside, it's a very nice hotel.