Pengguna Tetamu
16 Julai 2023
I gave this review 3 stars because I don’t have a lot of either really positive or negative things to say. The condos were clean and the location on the Fall River was nice. The service/management was friendly enough, but didn’t really seem too interested in going much out of their way for anything. We booked 2 units 5 months in advance with one specific request - that the 2 units be next to each other. It’s not a huge complex, but the 2 units they gave us were almost as far apart as they possibly could be. They never really gave us any explanation or excuse beyond saying that’s just the way they decided to assign them to us. As we were traveling with a wide age-range of family members, having to walk back and forth across the property multiple times a day was a pain. I’d understand if we booked last minute or something, but never really understood why they chose to put us on opposite ends of the property when they had our reservations so far in advance. A few other annoyances - when we booked, it said the units were 1 bedroom + pull out sofa. We booked both units for 3 adults. But when we got there, discovered that instead of pull out sofas, they provided roll away cots. That would have been OK, except there is hardly any room in the condos to spread out the cot. We ended up squeezing them between the coffee table and fireplace. Also, they were supposed to text us the entry codes before we got there, but despite several e-mails and calls, we never received the text. Ultimately we got ahold of someone at a management office in Denver as we were driving into Estes the evening of our arrival who was able to give us the entry code info over the phone so that we were able to get in (the on-site manager’s office closes at 5 every night). Housekeeping and linen replacement is entirely self-serve (even though their info booklets in the cabin stated that housekeeping would change linens, turn down beds and take trash daily). Lack of A/C was not unexpected, but the condo’s only have 2 very small windows, so they got pretty stuffy at night even with the windows wide open (we were there in July). Again, nothing really super negative to say - we had a terrific time in Estes and RMNP and the accommodations were adequate. But also nothing to write home about, which was abit disappointing, particularly at the price point (~$350/night per room).
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