Hotel berhampiran Ettlingen Altstadt, Ettlingen

Hotel della catena B&B Hotels che ben conosciamo grazie alle esperienze positive avute in Francia, Italia e Germania, comodamente situato a breve distanza dall’ingresso sud della stazione centrale di Karlsruhe. Prenotato tramite il sito internet di B&B al costo di 78€ per una notte, due persone, colazione esclusa, posso dire che si è trattato di un ottimo soggiorno. Probabilmente il prezzo è stato un po’ oltre alla media ma, la presenza dell’ampio parcheggio gratuito in garage, collegato direttamente alla struttura tramite ascensore, è stato perfetto e ci ha permesso di girare la città anche il mattino successivo, solo questo vale un voto massimo. La camera è la classica di questo tipo di albergo (qui era presente anche un terzo letto) con bagno (dotato anche di phon) Wi-Fi, aria condizionata e, dietro al letto, una riproduzione della particolare mappa cittadina a ventaglio. Come in tutti gli alberghi della catena però, la mancanza un piccolo frigorifero è la cosa che più si fa sentire e, almeno per mio modo di vedere la stanza, aggiungerlo cambierebbe molto. In ogni caso, il gentile personale dell’albergo si è mostrato disponibile a mettere in fresco dei ghiaccioli, utili per trasportare qualcosa nella nostra borsa frigo. Grazie alla vicinanza alla stazione, basta percorrere il lungo passaggio che dall’ingresso sud porta all’ingresso principale per trovare diversi tram comodissimi per il centro città oltre a treni diretti nelle vicinanze o anche oltre e, ancora più in periodo di 9-Euro Ticket, questo è stato veramente perfetto. Un ottimo albergo, comodo, silenzioso, ben gestito, sicuramente sarebbe la prima scelta per un nuovo soggiorno a Karlsruhe.

Hotel is nice and clean, staff friendly at check in. Low quality breakfast though. Arrived two hours before closing and they were out of almost everything and nothing was refilled. The orange juice was empty, bacon empty, eggs cold, pancake machine just switched off etc. Saw people (not sure if guests or contractors) filling up their own containers with drinks and food, which is also unsanitary but the staff didn’t care. Also this hotel suffers from something that is common in Germany. The knocking on doors when they know someone is in the room still even though it’s not checkout time. This is a practice that must stop. A good nights sleep and friendly reception staff but that’s about it.

I was originally staying at another hotel for the duration of my holiday to visit some friends in Karlsruhe, but ended up getting the dates mixed and needed an extra night at a hotel. The price for the one night stay I had was really affordable, and it was not a long way from my friends. Even if the stay was only for one night, the hotel and the room itself was really nice! The staff was nice and helpful as well, which made my check-in and check-out very pleasant! The area was nice and quiet, and I really enjoyed my stay at the hotel considering it was only for one night!

We we’re driving from Hook of Holland to Bari to catch a Ferry to Greece. On our first days driving we were very tired to decided to stop here and rest. We were two friends and a dog! We used the hotels near us feature on *********** and found this hotel. The price was fabulous and the hotel could not have been better for our needs. Super comfortable beds. Quiet room. Clean and a decent breakfast! The staff on reception were amazing offering us free parking and checking us in quickly. They recommended a local Italian restaurant which was great. The hotel is very much on the edge of town but for an overnight stop like us it’s was perfect! Finally my friend left her iPad behind on our departure. We’d didn’t discover this u til we were well in our way. On contacting the hotel they could not have been more helpful. She has her iPad safely back in the post. Great service from great people.

Not he customer is king in this hotel, but the General Manager and the Receptionist I arrived late night after 4 hours driving with an online check in made before looking forward to a good night sleep. But it went all different. The receptionist refused to check me in after makijg many mistakes like not informing me about the procedure reason, why despite online check in, I had again to fill in my details, gave me wthe wrong change (24 € to little) when paying. Once I made he receptionist aware, there was no apology but just a comment: „this can happen“. Once the receptionist realized that I was not happy with the service, she told me to leave the hotel and called the police to escort me out. Such a humiliating, frustrating and discrimination I have never experienced in my life after traveling he world and staying in so many hotels. On top, when coming back 2 days later to meet the General Manager, I experienced the devastating attitude since again: no apologies, just accusations, that the guiltily one is me as a customer. If you really have to stay in this hotel, I recommend: 1.) expect no service at all 2.) count carefully the change you receive 3.) don’t say anything, because if you do, the receptionist might not like what you say and will kick you out of the hotel 4.) Look before, what other hotels are in the region so that you are prepared for the unexpected But best is, try to avoid this hotel as long as the current management and employees are still working in this hotel