Pengguna Tetamu
1 Februari 2023
I first stayed at VRI about 40 years ago. VRI was, in my opinion, the best hospitality venue in greater Eugene. I was a huge fan. As recently as 2019… 18 years after I retired, I booked vacation travel lodging at VRI out of respect and confidence in the hotel’s superior service and quality. My most recent visit to Eugene (January 27 thru 30, 2023) was disappointing. The quoted room rate (nearly $190/night with tax) was alarming… but I reasoned that everything is more expensive today and I had learned to trust in the value and quality that this property had always delivered. We checked into room #134 at about 4PM on the 27th. My first unpleasant surprise was learning that there would be a $10/day parking charge added to the room rate. Room #134 is a nice, large space with a comfortable bed and a river view. We enjoyed the room until about midnight that first night when the activity in the room above us became so raucous we were unable to sleep. We visited Sweetwaters for breakfast the next morning (1/28/23). The server was pleasant and attentive. My veggie omlette was very nice. My partner’s Eggs Benedict was not. She found that the dish had a taste of a greasy grill. We spent most of the day at a birthday celebration in North Eugene, returning to our room at about 4:30PM. I was alarmed that the door to #134 was ajar (NOT LOCKED). Entering the room (without using the key!) I saw that nothing seemed to be missing but that the waste baskets had been emptied and the soiled towels were gone. Replacement towels were stacked on the counter. The bed had not been made. I went to the front desk to report what I found. I was told that if I wanted “full housekeeping service” I had to request it 24 hours in advance. I was not given any explanation for the unlatched door. I requested “full housekeeping” for the next day (1/29/23). On Sunday, 1/29, we spent time visiting friends in Eugene, returning to our room at about 3PM. We found that our room had not been visited by housekeeping at all. I reported that to the front desk. Within 10 minutes a young lady arrived and did the “full service” I had requested the day before. I had reserved a table for 4 at Sweetwaters at 4PM that day (1/29). Again, the service was pleasant and attentive. Our meals were excellent. I understand that the hospitality business has changed with the arrival of COVID. My sense, however, is that many venues have used COVID as an excuse to cut corners… particularly on housekeeping. Housekeeping staff is paying a price because tips must certainly have fallen off… and staffing must be difficult to maintain. I hope that Valley River Inn will address the issues we recently experienced. I did provide feedback t them the day after we checked out. There's a lot of high quality competition for them in Eugene.
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