Number 18 Apartments

The one bed room apar**ent i stayed in is very clean and tidy. The bed is very confortable; i had good night sleep in here. On the down side, i had to chase the email for checkin procedures. The phone number provided in the email confirmation is wrong. I tried to call , it goes to “the number you have called doesn’t exist “ I contacted ******* (booking agent) and they provided me with a email address of the property management. I colleague renting an other apar**ent at the same time as me, received his email confirmation but , in the email the wrong apar**ent number was given. The last point i like to mention: there was no tea or coffee provided in the property. I find that really MISER …

We liked the central location. The apar**ent was well equipped, especially the kitchen area which had the full range of utensils and appliances. Located in a courtyard, it was also quiet. There is a self check-in system via codes provided before arrival. The apar**ents are arranged over three floors and we were unlucky to have to climb two flights of stairs to reach our apar**ent. There were no instructions provided as to how to control the heating system, so most of the time, we had little or no heat from the radiators in the kitchen / diner or the bedroom, but the bathroom radiator was always very, very hot! Parking in the courtyard proved difficult, because there was no barrier or notices to prevent locals from occupying the limited spaces there, instead of in the pay car park opposite. So, even if you have paid extra to book a parking space, you may still have to use one of the nearby pay car parks.

Great centrally located apar**ent. Quiet area. Comfortable and excellent amenities.

lovely clean & tidy space, landlord easy to get in touch with. just couldnt figure out the washer/dryer as no instruction manual

Property was central to all amenities But few minor issues with property big bedroom with very small tv at other end of bedroom To in living/dinning was situated behind door which made it impossible to watch with door open

Comfortable apar**ent. Good central location,very quiet

It was a pleasant stay, but the window cover in the bedroom was inadequate to block out the constant light outside. The bedroom window was not properly sealed so it was very draughty. I could smell that someone had been smoking in the bedroom. The sofas had stains on the cushions. The bed was very comfortable and clean. The towels were very clean. A soap tray in the shower would be a good idea. I used the microwave but instructions would have been helpful.

There are multiple apar**ents at No18. On booking they do not tell you which apar**ent you have booked. The phone number and code they give you for arrival do not work. There is no way of knowing and no communication as to how to get into the apar**ent. There is no one around at the apar**ents to help - and as said the phone number does not work. I booked through last minute.com and even they didn't know which apar**ent they had sold me or how to get in. I had to book a hotel room in Exeter at great expense. Do not book here until they have resolved these arrangements.

Birthday weekend for husband. We were in apar**ent 6 on the 2nd floor. Didn’t look like photos on website. The property signage outside for No. 18 is modern and smart, but upkeep of the building/flat is severely lacking. The apar**ent itself is not worth the money we paid, it is furnished very cheaply and is unfinished with holes in skirting boards, broken blinds and on the main window a missing blind, giving no privacy. In one of the bedrooms there was a large stain on the ceiling from damp/leak. There was no headboard and the bed was awkwardly placed with a foot gap at the back where pillows fell down. The bed in the other room was very old and worn. There is no low lighting, so if sitting in lounge the lights were too bright, and in kitchen with no blinds no privacy. We thought the place had been done as cheaply as possible and reminded us of student accommodation from years gone by. When the owner/manager was contacted for an alternate flat the response was that they had always had positive reviews before and if I had booked direct and not through ********** it would have been 20% cheaper! Only exacerbating our annoyance, not addressing complaint, request to move or refund for the 2nd night in time for us to move. Even at 20% less it would have been too much for the state of the place. There was also an intermittent alarm through the night. 2 positives - close to city centre and bedding/place was clean. My first time using ********** unfortunately.