Hotel Fairbanks North Star dengan Kolam Renang

溫泉可以，就是房間裡熱的像蒸桑拿，沒有空調，祇有電扇。室外與房間的溫度相差大約至少有20多度，白天和晚上都無法待在房內，24小時都是白天沒有夜晚。

I stayed here on corporate travel this past week. The hotel was advertised as having a pool and a workout room but they were both under construction. On my first night I could not get a movie to rent from the television. When I clicked on ”rent now” it said I was not checked in. I called and asked the front desk and they said they would get back to me but didn't. At 5:00 a.m. an alarm went off to wake me that I had not set. After getting up the next morning I told the front desk I was having trouble with the movie rental and they said maintenance would check on it. That evening when I returned it still didn't work so I went to the counter and they said I needed to get a My Hyatt Account. We went through the process and it still didn't work so they came to my room to assist me. When that didn't work we tried the online prompt to use a QR code and screencast, this also did not work. This issue never got resolved. On the 3rd day I noticed that no one had taken my trash or cleaned. I took my trash to the counter and asked if I was missing a door tag or something. They said their new policy was that guests need to put trash outside their door. I had not been notified of this and find this to be poor customer service. During my stay my door keys stopped working and the bathroom in the lobby near breakfast also would not open with the code or the key. The staff was pleasant and apologetic, the courtesy van to the airport was very prompt and friendly. The courtesy breakfast was good. I noticed many travelers coming from overseas and the thought of this hotel being billed as a 4 star would be shocking compared to the many beautiful hotels I have stayed in around the world.

This is an average Marriott hotel at best. The furnishings are a little dated, the beds were comfortable and the location is in downtown Fairbanks. The elevators can be a little slow and most of the staff seemed helpful and friendly. Pros: It's downtown Fairbanks and there were a few nice restaurants within walking distance. You'll want a rental car though because you have drive pretty much everywhere. The view of the river wasn't anything special but maybe it is in the warmer months. The onsite restaurant is pretty good. Cons: it's downtown Fairbanks and the area is a little sketchy. You encounter quite a few people experiencing homelessness and struggling with addictions. One particular woman who works the front desk in the evenings was the least friendly and least helpful person that we encountered during our entire week long trip. She initially checked us in upon arrival giving us the minimum required information. Nothing extra like we serve breakfast or you'll find coffee over there, etc. Then on our last night, we arrived back at the hotel about 10 pm and couldn't find any parking in the hotel lot or on the street nearby. We parked in a handicapped space while we went inside to see if she had any advice about where to look for parking. When I approached the front desk, she had her head down looking at something on the desk and didn't look up while I stood there. After a couple of minutes, I said, excuse me, could you tell us where to park if the lot is full? She looked at me like I was asking her to solve a complicated math equation. Then she turned to look at the parking lot via the video feed of the parking lot. After scanning it, she said it looks like the overflow lot is full too. When we asked what we should do, she suggested that we come down every two hours and check for on street parking. It's now after 10 pm, we have a very early flight the next day and we're Marriott Platinum card holders. My husband asked if we could park where the hotel shuttle parks. Luckily, at that moment, the shuttle driver came in and offered to go out to the parking lot to see if he could figure something out. Maybe this person would work out better if she worked in housekeeping doing laundry by herself. She clearly doesn't enjoy working with the guests. We'll probably stay somewhere else on our next trip to Fairbanks. The cons outweigh the pros at this hotel.

We can with our son to see the Aurora, this is a great hotel with super service, staff and facility. They tried to help for anything we asked, we will use this place in our next trip for sure. The service started way before we came when we called them to consult on special rental equipment and shuttle from airport.