Hotel berhampiran Zales, Fairbanks

We were kicked out at 7:30 pm for my two toddlers being too loud in the room. I had in the past had a 14 yo birthday party there so once manager found out about this kicked me and my toddlers out at 7:30 for a noise complaint. Than they charged my card 800$ when I called I was told to call corporate. Absolute joke and robbery of mother with 4 children, room was not trashed and k did a final walk through. They said soda damage and charged my card 795$! Beware of the evening manager Misty!!!!

This is an average Marriott hotel at best. The furnishings are a little dated, the beds were comfortable and the location is in downtown Fairbanks. The elevators can be a little slow and most of the staff seemed helpful and friendly. Pros: It's downtown Fairbanks and there were a few nice restaurants within walking distance. You'll want a rental car though because you have drive pretty much everywhere. The view of the river wasn't anything special but maybe it is in the warmer months. The onsite restaurant is pretty good. Cons: it's downtown Fairbanks and the area is a little sketchy. You encounter quite a few people experiencing homelessness and struggling with addictions. One particular woman who works the front desk in the evenings was the least friendly and least helpful person that we encountered during our entire week long trip. She initially checked us in upon arrival giving us the minimum required information. Nothing extra like we serve breakfast or you'll find coffee over there, etc. Then on our last night, we arrived back at the hotel about 10 pm and couldn't find any parking in the hotel lot or on the street nearby. We parked in a handicapped space while we went inside to see if she had any advice about where to look for parking. When I approached the front desk, she had her head down looking at something on the desk and didn't look up while I stood there. After a couple of minutes, I said, excuse me, could you tell us where to park if the lot is full? She looked at me like I was asking her to solve a complicated math equation. Then she turned to look at the parking lot via the video feed of the parking lot. After scanning it, she said it looks like the overflow lot is full too. When we asked what we should do, she suggested that we come down every two hours and check for on street parking. It's now after 10 pm, we have a very early flight the next day and we're Marriott Platinum card holders. My husband asked if we could park where the hotel shuttle parks. Luckily, at that moment, the shuttle driver came in and offered to go out to the parking lot to see if he could figure something out. Maybe this person would work out better if she worked in housekeeping doing laundry by herself. She clearly doesn't enjoy working with the guests. We'll probably stay somewhere else on our next trip to Fairbanks. The cons outweigh the pros at this hotel.

設施有一點舊，但還是比較乾淨，附近有Costco，但要開車並有會員卡

Basic hotel with continental breakfast! During our stay with negative 45 Temps outside, the rooms stayed cozy and toasty! We were more worried about the heating situation because we've stayed in cold weather states and 5 star hotels without good heating. The staff were very friendly! We used a shuttle from and back to the airport. We flew in a bit earlier, so after calling the hotel, the staff said they could come and pick us up earlier. Overall and good experience. If you are looking for a 5 star hotels, this isn't. However, it is very clean and warm. Which I love. The beds and blankets were comfortable.

Parking lot well lit for those dark winter months when you are out late searching for the Aurora and get the hotel late. Also visible security at night in the lobby. We stayed in a deluxe queen that came with free breakfast. Breakfast was better than most free breakfast options at hotels. The staff also gave us a container for food to take to our daughter who was still asleep after being up late looking for the northern lights. Room had space for our luggage and a microwave and fridge. The bathroom door is a strange set up. It separates the bedroom from the room but the second doorway has no door to the room where the toilet and shower are located so if someone is getting ready at the sink they have to deal with the steam from the shower or need to leave to provide privacy for someone to use the toilet. A door could make this set up so much better.

Excellent service super clean. Everything is ready.

First room: stains on carpet. Room too small for furniture - bed was 6 inches from the wall! Chair stuffed into a corner. Walls so thin you could hear people talking next door when you were trying to sleep. Same with thin ceilings - we could hear people walking around above us. Tub does not drain unless you turn off the water while it drains and you stand there freezing. Otherwise your feet would not be clean. Sink drains very slowly also so you have to turn it off to let it drain while brushing your teeth or washing your face. It was supposed to be an accessible room but that was not the case as the tub was dangerous for a fit person as you had to step up over a high edge and then step DOWN over the side to get out! Breakfast was not good at all. The bottom of the tub felt really weak and we were afraid we would fall through.

We had an awesome time and the room is clean and neat. This hotel has everything excellent service. People are nice the place is beautiful. Everything went smoothly and we had a good night sleep. We loved it

We went to Fairbanks to see the Northern Lights and chose the this property because of a referral in a travel magazine. This is a love/hate review, the love is nature and the lights came through 3 nights in a row. The property is located 15 miles from Fairbanks, difficult to get to with snow covered roads. This place is completely handled like Covid is still active, there are no employees there to help with any questions of any kind. To find out anything you call a local number and a male answers who very difficult to understand and doesn’t know hardly anything about the area. This place is being advertised as a B&B but there is no breakfast unless they consider coffee offered (you make yourself) to be breakfast. The rooms are adequate with large windows and the common area has big windows too for viewing the Northern Lights. The problem is their exit and security lights are on which interferes with viewing and taking pictures of the Aurora light show so you need to be outside away from the building. The building is two levels and you can hear footsteps upstairs a lot and other guests making a lot of noise. A part time employee comes in every day to take out trash and clean rooms of those who have checked out. They threaten you with financial penalties if you don’t check out at 11:00 am. Other than a generally pretty location there is absolutely nothing good to report here. Oh, by the way the price for this awful experience is $600/ night, takes a lot of nerve to charge this but I assume something has to give or they will close their doors.