(1st) I tried to cancel my reservation within 9 hours left to cancel, I had until 4pm to cancel so I tried several times since 7am that morning and they refused my cancellation so I had to stay because they already took my money. (2nd) when I get there they tell me that the pool is out of service the entire time me and my family were there. Smh that's the only reason we decided to stay there. (3rd) the elevator broke down every few trips, they claimed it overheats every few times it's used. Meaning we had to walk up steps to our rooms. The entire stay was an extremely terrible experience and we will NEVER go back. The only positive thing I can say about this particular hotel was the breakfast was good
Terjemah