Hotel Mesra keluarga di Meloneras

Great location but the hotel is too dark, and lacks any atmosphere. There is no information pack or anything in the room that explains about the hotel and what is available and I thought this was very poor for a so called 5 star hotel and I have never experienced this before. The de luxe double room, although a decent size is a terrible design - you go to the seperate toilet (next to a great shower room)and then you have to go to the sink, which is in the middle of the room by the wardrobes. How unhygienic is this!! Despite paying over £3000 for a 7 day holiday, this hotel charges you for the large four poster style beds by the pool if you use them and if you use the roof top beds and infinity pools, that will also cost you 50 euros per day. They had an A la Cart menu in the restaurant for breakfast and dinner but this was very poor. 4 times in seven days they had no Advocardo’s. Twice I asked the chef at the buffet counter what the fish was and he did not know. Signage at the buffet counters is very poor - these were often mixed up or not there at all. If you have a severe nut allergy this hotel is not for you. They have a dress code in the restaurant in the evenings, but this is not in force, as there were many occasions where men were allowed in wearing shorts….so no dress code at all! They have a decent sized gym, but it’s right next to the smoking area. Smoking is not permitted in the bedroom and balconies we were told yet nearly every evening we could smell cigarette smoke if we left our balcony door open. Complained but no action was taken. As far as I can tell by reading all the reviews for this hotel, some of the complaints that I have made have been made by other people, so the company is clearly not acting on these. This is why I have only given them 2 stars, which is very poor for such a great location. Change of management needed clearly!

Great experience, worth the money, especially during off-season. Had a great stay, will definitely come back.

This is the first time back at this hotel for a few years and the 5* rating is slipping quite drastically. The rooms are still nice and the pool areas are good but there seems to be cut backs in other areas. The towels are now quite flimsy and not what you would expect at 5*. The food quality is mixed and choices are not as good as previous - steak every night can get a bit boring. Noisy clients seem to be on the rise and the responses from the hotel are not always prompt. Not what you expect from a 5* at such a price paid.

昨天剛到當時選酒店舉棋不定最後想着這個先定三天，本來是要帶娃的臨行前果斷決定還是自己來，因為日內瓦飛來要四個小時有點久害怕飛機上搞不定他[笑哭R][笑哭R]j酒店半包，就說要自己付錢一般早飯吃的晚一點午飯也不用吃了[點贊R]感謝酒店把我的房間升級了，讓我擁有了自己巴掌大的一個小泳池。這個酒店有兩個大泳池還有一個孩子的泳池，酒店不大綠化很好看起來很乾凈。三個餐廳，自助餐，西班牙餐廳和一個融合菜餐廳。自助餐不用預定，其他兩個都要提前預定但是也是免費的。酒店後門刷房卡就可以直達海邊特別方便，也可以去海邊走走，都是餐廳 酒吧和店鋪，可以想象旺季的時候會有多熱鬧。而且這條街好長最起碼可以走40➕分鐘邊走邊逛，此吃喝喝一路。路邊都是五星酒店，可以看到其他酒店的泳池和餐廳，準備接下來再換個酒店住住[笑哭R]c吃的東西還不錯，比起瑞士還是很划算的，而且味道也好，我也知足了[笑哭R]check-in的時候前台也會給地圖，想去交通也都是蠻方便的[加油R]z總體來說還不錯挺推薦的[okR]

Just finished a 1 week half board stay. Lovely hotel in great location. All areas of hotel, including room cleaned to high standard. Breakfast and dinner buffet offer a great selection of food. Every Friday there is a themed party at the RIU Gran Canaria which is next door. You get a complimentary invite to this which includes free drinks throughout the evening. We had a great time and well worth attending. Plenty of sunbeds available around the 4 pools. The beds at the infinity pools still had beds available at 10am. Other pools had beds free most of the day. There is a direct access via a hotel gate into the promenade where you can walk quite easily to the lighthouse and Malpalomas beach. Along the way there are lots of bars/restaurants, a shopping centre and a Starbucks coffee shop. There is also Paddy’s Irish bar about 15 minutes along the promenade too. We had a lovely relaxing holiday and intend on returning next year. No complaints from us. One tip may not be to use the TUI coach for on day of arrival. Online it states 30 minute transfer, but this journey took 90 minutes with all the stops. It was however only 40 minutes returning to the airport. Far more stops with a full coach getting here so will do a private transfer here next time.

Fantastic accommodation, plus it's situated in a great location. The area is upmarket and by far one of the best beaches in the world, super clean and huge... plenty of restaurants to suit all budgets, shops, and the surrounding area is well maintained, beautifully landscaped and isn't built up like some of the neighbouring resorts. There is an abundance of bars, beach bars, late night coffee shops. restaurants, and high-end designer shops. The apartments are well-maintained, and have everything you need for a delightful stay. The grounds are unique, beautiful and very peaceful and tranquil, and are very well-maintained. There is a road outside, but it carries little traffic and was never a problem in terms of noise) I thought we might have problems with insects, but we were unaffected throughout our entire stay. Plus I didn't see one cockroach inside our apartment or within the grounds, which I have had problems with before in other hotels within the same area. The windows do not have insect screen, although we left the window fully open most nights and had no issues. The Aircon is 10 euros per day. During our stay all the apartments were in use, however, it was never crowded and often we had the entire grounds to ourselves some days. However, the only letdown would be... that there are no curtains in the living room/kitchen area and therefore guests can appear straight into your accommodation, if you leave the bathroom door open on the first floor, guests can also see straight in while showering. - Not an issue, just remember to close the door. The grounds are safe, and ideal for families with small children, the gates lock and there are also safety gates to enter the pool. The grounds attract lots of small tropical birds which was great, and I even saw a few hedgehogs some mornings. The pool is ideal for dipping, many have said that the pool was small although it's not huge, but it's not super small either. The vibe is very chilled and quite... relaxing. And it's beautifully lit up in the evenings. In terms of crowd, it was very mixed... families, groups, couples, and LGBTQ-friendly. - All ages. The lower ground floor rooms, are well-shaded with plants and offer more privacy and direct access into the garden area. Room 109 is a private separate bungalow set in the grounds, with a private terrace that is hidden with a vast array of plants. For those that are wheelchair friendly, I'm going to sadly say No... Steps to enter the pool, steps to enter the garden and including all higher floors, the bathroom is not fully fitted for wheelchair use, nor are the kitchens. The showers would not be unstable to fit a wheelchair. - Although your better option would be to contact the hotel and ask for room 109 as this is situated directly in the gardens, with a path from the main entrance. While some of the lower ground rooms are at street level. ( although there are steps leading into the gardens front the front terrace, but it's