Megan
12 Februari 2024
Extremely poor customer service. Severe maintenance issues in my room: Dishwasher was not bolted down, kitchen faucet was loose, cabinets doors and drawers were loose, shower curtain rod was bent so water ran all over the floor, dresser handle was severely bent, curtains did not cover the window so we had noise and light all night long, bagels at breakfast were moldy, hall door trim was loose and showing nails. Hotel was advertised online as having a pool. It was out of order and the extremely unhelpful desk person stated they had no intentions of ever fixing it, and refused to offer any solutions other than for me to drive all my children to a nearby hotel if we wanted to swim. We accidentally broke some glass and no one answered the front desk phone. I had to hunt down the employee, he never even offered to help clean up. Told me to get the broom out of their commercial kitchen and clean it up myself. I left a written complaint with my phone number and 2 weeks later no one has contacted me to address my concerns. Only saving grace was the amazing kitchen lady who served breakfast- she sang as she worked and taught my kids to count in Spanish. We loved her, but the rest of our stay was crushingly disappointing.
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