Hotel berhampiran Faith Bible Church, Farmington Hills

I recently stayed at the Holiday Inn Express & Suites Farmington Hills - Detroit. I really enjoyed my stay. The hotel was clean and comfortable, and the staff was very friendly and helpful. I would definitely stay there again.

I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu

In town for a family visit we stayed at this hotel for the first time. One of the best in the area. Check in was quick and seamless. Our room key was ready at arrival. Mike at the front desk was extremely helpful with any questions I had regarding our stay. The room was clean and bright and quiet. Beds were comfortable as well as the pillows. The room had plenty of amenities to make you feel at home and if you needed anything cleaning staff was available to provide. Modern shower with good water pressure Excellent breakfast with many items to choose from and Clarice was there to keep all stations well stocked. If your going to stay in the area this is the place. Very competitive pricing

Overall, it's good. But the sound of the AC is kind of loud, maybe they should take a look.

Upon walking into this hotel, we liked what we saw. The lobby area was nice and inviting.The room was nice and clean. We Loved having a fridge and a microwave. The ammenities were nice. The bed was very comfortable. We didn't use the pool or exercise area. We arrived later in the evening and checked out before breakfast even began. Can I just say tho......AMBER! She was absolutely amazing. She greeted us with a smile and a great attitude which we needed after what we had gone thru at our previous hotel. What a breath of fresh air. We chatted on and on while we checked in. I cannot say enough about how wonderful she was. When we had come down to the lobby shortly after checking in she was mopping the floor and I must say she was happily doing it. She always had a smile on her face. Hotels need more GSA like her. You have a real gem on your hands there. We just loved her.

Very nice Staff & helpful ! Nice rooms , clean & beds are comfy ! Rooms have where if you want you can cook if needed ＞ Rooms have a kichen area in the room for you to use . Very nice thing to have when you are staying for few days or more ! Only no dishes , but they have some in lobby you can buy or rent like I think . I didn't use any so not sure what they are . Rooms are very nice . The breakfast you have to buy each day , wasn't to bad , it always nice to have hot stuff & other things to get . At least they offer something but you have to pay for it , that the bad part too! The other I enjoy the rooms & staff !

酒店在Bloomfield的主幹道旁邊，前台和清潔衛生等等服務員都很nice，去Somerset Mall 和 Wholefoods 都很近20分鐘左右。一樓早餐品質很高，但都需要單點。