Hotel berhampiran Joao Paulo II, Fátima

We enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.

There is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.

In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.

This hotel was absolutely fabulous. The location was perfect for all the Fatima religious experiences we wanted to attend. Staff was exceptionally helpful and professional. As Americans we were kind of in the dark - they helped us to navigate our stay wonderfully. Rooms were so comfortable and modern. Breakfast was wonderful as well. Prices were great! We couldn't have had a better stay and highly recommend this wonderful hotel!!!

Great stop for a night or a couple of days. Very warm and really close to the Shrine of Fatima. Good breakfast with a variety of food. Really appreciate the commodity and the welcoming environment of the hotel.

The location is great, very close to town center and there are parking places nearby. The staff was always welcoming and professional (from the front desk to restaurant, housekeeping - smiling and happy to meet you), and helped us out with every request we made (from the first email to do the reservation until departure). The location is very central, the Shrine is within walking distance, so are shops, restaurants and other atrations are walkable. For sure a place to come back.

Gostaríamos de apresentar nossa mais sincera gratidão pela recepção. Cada detalhe refletiu um cuidado especial e um carinho. Nosso muito obrigado por tudo!

Myself and my sister stayed here with my parents and we found this place to be absolutely amazing! The staff were wonderful and the hotel is spotlessly clean, breakfast was gorgeous and the location was perfect. The big bonus was the swimming pool. I can’t recommend this hotel enough - we totally loved our stay here!

Spent 5 days at this hotel. All of the staff were very friendly and helpful during our stay. The hotel itself was tidy and fresh and our room was cleaned every day. Breakfast was delicious and freshly served and was included as part of the package. The hotel is around a 10 to 15 minute walk from Our Lady of Fatima Sanctuary and only 5 minutes from the start of the Way of Cross. ALDI and other convenience stores are also nearby. I would definitely recommend this hotel if you plan to visit the sites of Fatima!

We had a small group staying at the Dom Gonzalo Hotel & SPA. The staff was courteous, professional and very helpful . Spacious room , we had one dinner at their restaurant the food was very good . Excellent hotel in a convenient location to the Sanctuary. Thank you to Emanuel and your team for your help and making our clients so happy .