Riad Fes Kettani

This is a beautiful riad, with a beautiful team of hard-working and excellent Moroccan staff. Unfortunately, our experience as a team of 16 women on a pilgrimage was tainted by the very poor behaviour of the French owner and host of the riad. We found her to be distant and cold from the beginning, often feeling watched and surveyed by her - in stark contrast to the oustanding Moroccan team she has. This we may have excused despite it making us feel uncomfortable, but her behaviour on one afternoon was particularly disappointing. When our Moroccan guide who was born in and has lived in Fes his whole life and is well respected arrived, she stood up and surveyed us and him. He greeted her warmly and kindly, though she ignored him. He remained standing whilst we prepared to leave. He asked if he may check something on the wifi whilst waiting, and she rather rudely and uncharitably said no. It was very uncomfortable for us and him, and she didn't approach any of us to discuss it and instead continued to stand over watching all of us. Despite her rudeness, he warmly greeted her as we left, which she again ignored. She then approached one of us after he left and asked that he does not return again, and proceeded to ignore us all in the street for the duration of our stay. Fourteen of us then departed, and she sent a message apologising for her behaviour, and she then proceeded to behave as you would expect a host to towards the remaining two guests. Although this apology did come, she had opportunities to rectify the situation in the moment, and for days after, yet she continued to affirm her position and behave rudely, ignoring us and making us feel very uncomfortable. This was a disappointing experience and we shall not be returning, despite the excellent Moroccan team.

Beautiful place and the staff, Latifa, Abdul made our stay unforgettable. Great location inside the Medina, close to everything, one minute from top tanneries and like 3 min walk to taxi pick up area. Thank youuu.

We stayed at the Riad Kettani in Fes for 4 nights at the end of May and really enjoyed ourselves! The entire staff - particularly Latifah, Abdou and Youssef (apologies for misspelling any names!) - made our visit a real pleasure and were always on hand to help out and give advice on the city. We were dropped off at a parking spot a short walk away (as the medina is almost totally pedestrianised) and one of the members of staff met us there, helping us carry the bags through the narrow medina streets to the riad. The riad itself is beautiful, with a gorgeous central courtyard, and our room (“Touria”) was also stunning. The location is great - on the eastern side of the medina with quick access to the main market streets and a max 20 minute walk to the furthest main sights of the city, some as close as 5min. The daily breakfast was amazing and we also had dinner at the riad on two evenings: it was far and away the best traditional Moroccan food we had on our trip! Latifah is an incredible cook and was very accommodating for e.g. vegetarianism - her food is definitely not to be missed! Alcohol was also optionally served with our meals, which was not the case for many other locations in the medina. When we left, the staff were very happy to help us book a taxi to the bus station early in the morning and even packed us a breakfast to-go. Overall we had an incredible time staying at the Riad Kettani Fes, and the staff made us feel so welcome. We would recommend them in a heartbeat!