They gave our room away. We arrived after 11 hours of driving, only to find they did not have a room for us. Well, actually they first checked us in and gave me a room key. We then unloaded our things and our dogs, walked to the room and the key would not work. Turns out, there was already someone in the room. And they had NO OTHER rooms. We had a reservation! After 45 mins of standing there watching the lady at the front desk click on her keyboard, I finally asked her if she was going to have a room for us, and she said no. Just handled so badly. Shameful!
Terjemah