Hotel Comfort Suites di Fort Worth

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

I stayed at the Ashton Hotel in August of 2024. I was involved in an incident and had my belongings packed up by the hotel. When I returned to get my belongings. My $2000 white gold ring was missing and my $300 G-Shock watch. I made several complaints to the hotel who took two weeks to reply. I was then palmed off to the insurance company who also took two weeks to reply and this is what I received. Dear Mr. Brigland: This letter is to advise you that we have completed our investigation into your claim against our client The Ashton. After careful consideration and review of the facts, we must respectfully decline payment for this matter for the following reason(s): There is no evidence that our client is responsible for the items you claim to be missing. Therefore, we must respectfully deny liability and will be unable to assist with your damages. If you have not already done so, it is suggested that you report this claim to your own insurance company for their handling. My things were stolen by an employee of the hotel. Zero accountability, I would never ever stay here!!!!!! ZERO STARS!!!!!!

After many days and lots of money spent we were asked to leave because my car window was busted out as if it was my fault. Normally my favorite location. Needless to say not any more

My first time at this Courtyard Marriott. The staff couldn’t have been nicer or more professional. Mr. Lyons greeted me with a big smile and polite manner, he couldn’t have been more helpful. I enjoyed seeing that smile everyday he was there. The room was clean and spacious, The bed and pillows were the best! It was so comfy! Best sleep I’ve had in a while. All snuggled in the clean, comfy, cozy bed, with great pillows, the black out curtains closed and AC keeping the room cool in our 105 degree weather. The room had a refrigerator which was nice to have. The cleaning ladies did a great job and were so nice and helpful. I miss Mr Lyons smile and kindness. I would definitely stay again.

Loved it. Was even able to have them schedule a food delivery which I appreciated! Michelle at the desk, 5 stars!

I had a fantastic stay at this hotel! The room was exceptionally clean, the location was perfect for exploring the city, and the restaurant downstairs served delicious food. Highly recommend!

Room is nice enough, but the shower caulking is getting moldy & needs replacement. Not that big of a deal. The bed was very comfortable. Now for the gym.... When you first walk in it seems like it's ok just small. However 2 out of 3 treadmills are out of service. The buttons on the Elliptical & stairclimber are broken. The elliptical without the handles will change resistance, but the ramp buttons don't do anything. That is 5 out of the 7 machines not operating correctly. The dumbbells set is missing both the 30 lb & 35 lb weights. There are no ab mats available. The universal machine is in poor condition. I know not everyone finds this that important, but for those of us trying to stay in shape on the road, this is extremely frustrating. I hope management does something to fix the sad state fo the gym.

Holiday in 環境和服務還是可以保證的，在陌生的城市不願意踩坑的話可以直接預訂