Terokai Ulasan Tetamu Hotel di Fort Worth

Fairfield Inn & Suites Fort Worth Downtown/Convention Center
4/5101 Ulasan
Pekerja sangat bersopan santun dan mesra. Saya kecewa apabila saya terpaksa memberi valet kereta saya pada kadar $30/malam, yang saya tidak dimaklumkan sebelum ketibaan. Saya rasa saya harus menyebut supaya orang lain tahu apa yang diharapkan. Lokasinya betul-betul di pusat konvensyen, iaitu kira-kira 3 batu melalui perjalanan kereta dari Stockyards. Bilik itu bersih, begitu juga hotel. Saya berasa benar-benar selamat tinggal di sana dan berpuas hati dengan penginapan saya secara keseluruhan.
Fairfield Inn & Suites Fort Worth I-30 West Near Nas JRB
3.9/596 Ulasan
I recently stayed here for 4 nights in April. We have mixed emotions about this place. If you’re looking strictly for an ok place to sleep at nights, this will likely do the trick. If you’re looking for quality or amenities, look elsewhere. I was disappointed when we found out the pool, hot tub, gym, and ice machine were all “out of order”. If those are important things, you may want to call in advance to verify their status. All of the employees we encountered were rather friendly. The breakfast was what I expected if not a little better. Your basic waffle maker, bacon, toast, and eggs. The one thing I would mention is the area that this hotel is located in is um suspect at best. It’s directly off the highway which is great for access but that’s about it. We encountered countless homeless folks. Right up the road are a few ***** clubs. This just isn’t a place I would bring kids to stay at. The parking lot at night is pretty questionable. I would highly recommend parking as close to the front entrance as possible. The room was clean and was fine. The dead bolt lock was totally broken and was laughable. Overall the moral of the story is, you get what you pay for.
Fairfield Inn & Suites Fort Worth South/Burleson
4.4/5100 Ulasan
We recently stayed at this property while visiting our son in college. We were given the wrong room at check in although we did not know that until later. At around 11pm we woke up to loud voices in the hall and someone trying to get into a room. A few minutes later there was loud knocking on our door and someone was trying to get into OUR room. The person said he was with the hotel and wanted to know our name. My husband got dressed and went to the door and told them our name. I can't understand why they needed that information since we had an advance reservation, I'm a Marriott member, they had our credit card on file and we gave an ID at check-in. That's when the employee told us they had give us the wrong room. What did they expect to happen at 11pm- that we would vacate the room? We found out the next morning that the hotel was sold out, which made the situation even more confusing since the guests who booked the room we were given also had an advance reservation. The employee who had knocked on our door said he asked the manager- Victor Rivera- what to do about the situation in terms of an apology and was told to just apologize for the inconvenience. I reached out to Marriott and they credited my Marriott account 10,000 points. Seriously, for giving us the wrong room and then being rudely awakened? There are so many hotels to choose from and we will certainly think very carefully before selecting a Marriott brand again. I feel totally undervalued as a guest!
Fairfield Inn & Suites Fort Worth/Fossil Creek
4.2/598 Ulasan
My friend & I stayed there for a weekend to attend some events in Fort Worth & Dallas, & the location was perfect, seemed to be right in between both cities. First & foremost the customer service at the front desk was great, all employees were very friendly! The breakfast was decent, had a good amount of options. The reason for my average rating is because for a Marriott brand, this hotel didn't measure up to the Marriott standard, in my opinion. I'm thinking & hoping maybe it was recently bought out from another hotel chain & they just aren't done updating yet. The lobby area was nice & seemed a bit updated. But the rest of the hotel needs some major updating. There was mold on the bathroom ceiling of our room, the sink had cracks in it, the body wash in the shower was not attached to the wall like the shampoo & conditioner was, it appeared to have fallen off, but wasn't put back on, it was just sitting on the grab bar in the shower. Not a huge deal as it's still useable, but something like that should be put back on before the next guest is assigned to that room. One of the folded towels hanging up in the bathroom was dirty, we just didn't use it & put it on the floor, the rest of the towels were fine. There were some dirty spots on the walls in the hall by the bathroom, they're almost eye level, so something housekeeping should be able to see & wipe off. There was no hair dryer in the room we had to go the front desk to ask for one, which was odd. I haven't stayed in any hotel that hadn't had a hair dryer in the room. The AC was nice & cold, but was pretty noisy. The first night it was really loud, & kept me awake a lot all night, then the noise tapered off a bit, as long as we kept it at a pretty cold temperature & I was able to sleep the other 2 nights, but it was still a lot noisier than hotel AC's usually are. This hotel just needs major updating all around. It wasn't a bad stay, & I'm not too picky when it comes to hotels, but it needs quite a bit of standard maintenance & updating.
Fairfield Inn & Suites Fort Worth University Drive
4/599 Ulasan
Very nice staff ! Great place , very clean and great location
Fairfield Inn & Suites Fort Worth Southwest at Cityview
4.4/597 Ulasan
My husband and I stayed as a part of a group playing in a golf tournament. On the morning of our check-out I walked outside to find our car had been broken into overnight. I spoke to the desk clerk about surveillance cameras and she said the only person who could help me was the manager, Dion, who was off that day. I left my number with her and asked that she have him call me. I called the hotel two days later, after not receiving a call-back and spoke to the front desk rep concerning the surveillance camera’s once again. She informed me that I had to call the police (which I did immediately following the discovery of the break-in) and the hotel would provide the information to whatever detective was assigned to the case. I replied to the representative that she seemed versed in these matters and that break-ins on the property must happen often. She didn’t reply. I left my number and asked, once again, for the manager to call me back. I spoke to the manager, Dion, later that morning. He came off as very rude and condescending, especially considering the damage to my car on the hotel property. He basically told me the hotel was not responsible and they had no obligation to do anything in the matter. I let him know that as a Titanium Elite member of Marriot (meaning I had over 75 night stays at Marriot properties last year) I have not encountered his lack of quality customer service before. I do not recommend the property for the safety of your vehicle and the substandard customer service provided by Dion, the on-site manager.

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