Karen
27 Februari 2024
This stay was mixed. The good - staff was very friendly and helpful. Pool was great and well maintained, breakfast buffet good.
And now the Needs improvement: 1. hot water in shower was not adequate, barely warm and then not warm at all, 2. strange that we were unable to charge desk market items, snacks, etc to the room, 3. luggage carts were missing, given the size of the hotel, you need several more, 4. restaurant couldn't sell beer, only the bar ?? 5. quesadilla at the restaurant inedible, too greasy
6. clean bath towels unavailable when asked at mid day, ( laundry not finished and provided to maids?) Saw them delivering towels to the room next door at about 9pm.
Overall, the stay was fine, and the issues I believe were primarily due to lack of staff. What staff was available was very friendly and helpful when asked, but you had to ask and you had to find them. We will stay again, but I hope the water temp is better and you have at least half a dozen luggage carts.
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