Hotel Franklin County dengan Spa

When we arrived at the hotel the staff member informed me that the payment card that I had used to reserve the room was not a permissible card for payment and that I would need an additional card. I inquired about using cash and was told that I could pay with cash when we left but that they needed to put a card on file and hold the entire amount on that card until we checked out. HASSLES. Went to the room and the room had an horrific odor in the room, and the refrigerator had an even worse odor in it. Kids running around upstairs bouncing on the floors. The walls are literally paper thin and this facility is old and really run down. It needs a major overhaul or torn down and rebuilt.

In the fifteen+ years of traveling for work, this was one of my very top hotel experiences! The hotel itself is great, and then add to it the outstanding customer service from every single staff member. My king room on the 6th floor was clean, large and comfortable. The only thing missing would have been a microwave in room as I typically have most meals in my room for health, time and financial reasons. However, they had two microwaves that were accessible downstairs in the lobby. I woke up in the mornings without back pain, which always tells me the quality of the bed. The bathroom was large, clean and had a great shower (no tub) with a rain head as well as a handheld sprayer. I didn't use the coffee maker other than to heat water through it to make my own coffee. Here, a Keurig would have come in handy, but I checked in advance, so I brought my own. Noise. What noise? None!! It was incredibly quiet and made for a great night's sleep - that is once I could turn off the Showtime and Netflix that was offered on the TV. The 6th and 7th concierge floor came with a lounge that's on the first (lobby) level. They had real eggs (!) and real bacon (!!) in the mornings along with other options, evening Hors D'oeuvres that were ok, and they said desserts later at night but I never checked those out. The lounge was closed on the weekends, but they gave a coupon for the breakfast buffet at the restaurant. It's all these things that make for such a great stay! Even the elevators were fast and had clean carpet. The gym looked good but I never had time to try it. My meeting room: we had about 50 people. Banquet staff was wonderful and made everything easy. On the first day they were helping me set up my microphone and projector, and checked in on subsequent days to make sure all was going well. There were large groups next to us and though we could hear them a bit, it wasn't too disruptive and we felt well taken care of throughout the seminar. The room was large, clean and temperature was good. Best for last: I realized on day #3 and #4 that I wasn't congested at all. Typically, by then I have a bit of ”hotel congestion/allergies” from cleaning products, hotel air, etc., but I had absolutely no reaction to this hotel! So, whatever products they are using for cleaning and laundry are clean and also, fragrance free. No weird or strong smells. The staff!! From start to finish, they were exceptional! Big thank you to Joey and Tim who both went out of their way to accommodate. The others, though I don't have names, were also amazing. Thanks so much!

Hotel ini pasti bertarikh, boleh menggunakan beberapa peningkatan. Cukup bersih tetapi bukan yang saya anggap hebat. Terdapat keluarga dan kanak-kanak di dalam dewan menjerit dan menghempas pintu sehingga selepas jam 1 pagi. Walaupun dengan mesin bising, ia sangat kuat. Tidak akan tinggal di sini lagi.

The location of the hotel is very good, but the facilities are a little old, but the price is really cheap.

#好評#對房間佈局，床品舒適度，鄰近餐廳，位置，隔音，走廊隔音滿意；选择两个大床和一个沙发床的房型，入住后发现沙发床的垫子有点脏马上跟前台小姐姐沟通，立刻给换了房间。酒店的位置很清净，有很大的免费停车场，酒店外还有几家餐饮可以选择，旁边有加油站，到大学也就几分钟车程，总体来讲好评。

Hotel was sold out so the rooms were already assigned when we checked in. This wasn't an issue until the 4 of us on this trip walked in to a 1 king bed room. We went back downstairs where the front desk acted like they weren't going to be able to switch us because it was sold out. We checked in a little early so there's no way everyone staying had their rooms already- it should have been a quick switch. Finally I pulled up the reservation to show we had booked a 2 queen room. We went to the new room and dropped our stuff before heading out to a concert that we were in town for. When got back to the hotel after midnight our experience got even worse. One girl went to shower and noticed mold on the shower ceiling. The rest of us were welcomed with wet feet from the damp carpet. We were so tired that we just decoded to climb in bed. Imagine our auprise when ALL of the bedding was just as damp. It was so icky and uncomfortable none of us could fall asleep. I called the front desk to let them know around 2am and they said they'd send housekeeping up at 6am. No one ever came. I also mentioned all of this to the lady during checkout and wrote a note to have the manager call me when she was in on Monday. No one called. I've called now 3 days in a row and nothing. Very disappointed in our stay and in the hotel's communication.

Why the 1-star (e.g. terrible) review? Old and outdated. Noisy HVAC that did not regulate temp. Did not meet ”4-star” quality. ”Felt unclean”. Dried blood on bathroom floor. Street traffic woke me up multiple times between 2-6am. Poor value, too expensive for quality. Rooms Issue was Quality and Cleanliness. Splatter of dried blood found behind the toilet in one of the bathrooms. Needs vacuuming. Superficial uplifts, but outdated overall. Beaten up and used. Old shower style. HVAC are old, noisy, and do not regulate temp well. Room was loud. 13th floor, but still could hear traffic between 2-6 am, including music from occasional cars. Service When I book the room over the phone, requested adjoining with the Marriot central booking agent (not the hotel, but main number). He did not book the correct rooms (cannot book the typical king and double rooms. Must book a suit and adjoining room). He did not place the appropriate note within the reservation. However, front desk appropriately addressed the concern. They were very pleasant and supportive. Overall, good service in the end. Location Location is great with close access to OSU and downtown. The only drawback, the hotel does not have parking. You either park with their valet (45/night) or park in an unaffiliated lot distant from the hotel and walk (not sure how far, we just placed in valet).

I’m just a regular guy. I don’t make a lot of money, I’m a Paramedic. So, when I spend my hard earned money, I expect to get value for what I am spending. I did not get this when checking into this hotel. I have to say, the staff were friendly enough and for those who follow me know I’m really focused in on people who don’t take any pride in what the do. But this place, I can see what they like what they do. For example, I ordered room service: Ground beef (forgot it at the last hotel for my best friend Winnie) Pasta dish And 2 double shot Gin and Tonics ( it’s been a rough day and I won’t bother you with the details) Total cost $158…. Shock! They had already added a $25 gratuity to the bill (and I gave the delivery boy $10 cash on top of that) Our room was only $189! Oh, and parking is $20. Not even per day, but each time you went out and back in again. I give this place a 3 of 5 stars because the staff was awesome, but not any more due to the over inflated prices and the surprise I which I discovered too late. Beware!

Saya sangat menyukai hotel ini. Orang meja depan sangat baik! Saya tidak ingat nama gadis itu (dia Afrika Timur) dia yang paling manis! Memberi Hunnie saya minuman percuma untuk hari lahirnya. Keselamatan juga sangat bagus. Kakitangan yang sangat pelbagai yang semuanya sangat baik. Pasti akan tinggal di sana lagi. Bilik itu sangat bersih dan dihias dengan baik. Suka bilik mandi. Semuanya putih dan sangat bersih. Lokasinya hebat di pusat bandar. Kami berjalan untuk makan malam di Mitchell. Sarapan pagi dari restoran tidak begitu hebat.