Regal Inn Chicago O'Hare - Franklin Park

Friendly staff. Ice machine needs to be kept repaired.

The hallways smelled of heavy cigarette smoke though no smoking is allowed inside. The counter had an unwelcoming attitude, with bulletproof glass around it. Stayed for muliple days and room was not cleaned everyday. Might be ok for an overnight but more than 1 night would not suggest staying here.

The room was nice and clean the maids were very nice other than some annoying guy yapping outside on his phone at night it would have been perfect.

There were cockroaches in the restroom and the sink of restroom was blocked, sheets were dirty

The Regal Inn is conveniently located in an area with multiple dining options. The staff were polite and efficient and the room was well maintained. The only problem I experienced was that I missed the driveway and had to circle the block to find it but that's more my error than anything else.

The front desk was so friendly and helpful! My wife accidentally booked the next night and they patiently waited for us to quickly resolve it. We got it resolved right away and I was able to check in. The rooms were clean and comfortable. I was very tired and this was a welcome experience. Plenty of parking spaces and good visibility to the parking area from my room. Thanks for the great experience!

Even though it was clean. I didn’t get any maid service on my second day. I was in a nonsmoking area & people were smoking in rooms by me.

Overall a good value for the money. The housekeeping staff was excellent ever day, and very attentive. They noticed that i positioned pillows at the foot of the bed to help my sprained ankle, so they made the bed each day while leaving the pillows there. Two complaints i had: first, asked the front desk for an extra pillow, and they said they didn't have any. I can't imagine a hotel not having a single extra pillow. Second, there was loud music blasting from one of the rooms at 2:30am on Sunday, the day of the chicago marathon. I had to be up early to run the race, so i called the front desk after about 15 minutes of being unable to sleep from the noise. The man at the front desk said he would check on it in 5 min, but the music persisted for the rest of the night. If it weren't for my girlfriend lending me her ear plugs, i wouldn't have been able to sleep.

The hotel laundry staff was very helpful and nice. The room was clean once inside. The hallways reek of cigarettes. Even though there are plenty no smoking signs the entire place smelled like cigarettes. This is most likely due to the carpet in the hallway, which is stained with dark spots all over the place. It is also lifting up from the floor which causes a possible trip hazard. Do not recommend if you have asthma or other lung problems. The cigarett smell would linger into your room when you open the door. Our room had an iron but no ironing board. We called the front desk twice for an ironing board and NEVER received one. They told us they would bring one in 10 minutes, but never followed through. After two hours of waiting it was clear they had no intention of showing up with the ironing board. There was an issue with the ventilation of the room. The concrete was sweating through the paint and you could see water perspiration running down the walls. The bathtub spout was also separated from the wall. You could see into the wall where the water from the shower was dripping into. It's likely this will create mold in the future. The pillows were awful, they were fluffy yes, but they gave no head support as soon as you lay on them. Our suitcase and clothes smell like cigarettes now. Hopefully washing them will get rid of the smell.