Hotel berhampiran Pier 1, Fresno

Very good nights sleep. Hotel was nice and clean. Breakfast area was nicer than most other hotels. Did not use the pool, so can't comment on that. TV didn't have many options and shut off on me once. Only complaint everything else was great...

Checking in was easy and the receptionist went to other floors to find us a cart to bring in our items. She said they only have two. They really need more for a hotel this size, especially during a holiday travel week. Our room was on the third floor and the laundry on the second. The con, there is only one wash machine and one dryer for the whole hotel. The dryer was marked both $1.50 and $2 (it's $2), and the washer marked $1.50 but it was $2. It's not a big deal as you know if you have to add more or not and I planned on $2 for each. Someone who looks before going may only bring enough for how it's marked. There is no time for how long it takes so I averaged 35 minutes for the wash machine and 45 for the dryer. It worked out. The room was nice, beds comfortable, and plenty of coffee for morning. The TV was in an odd place. Only the bed in front could see it well. If sitting on the sofa, you couldn't and the other bed would have to turn the TV to an angle making it odd for the other bed to see. Having fan noise would have helped with the street noise but the unit would turn on and off and wouldn't allow a fan to run. I will stay there again with the plan of a small fan for white noise. The TV isn't that big of a deal for us since we don't watch it much. It's very clean and pleasant employees.

This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

Had to book this hotel last minute after another changed my reservation unexpectedly. The service at the front desk was great. Parking was easy. Room was clean and comfortable, and breakfast was what I'd expect at a Homewood Suites. TV signal was on the fritz for a little bit but resolved itself pretty quickly. There were only 2 towels in the suite but it was easy enough to go down and grab extra. I liked that the front desk had board games you could rent out for free. Overall this was a pleasant and easy stay for my family during our short trip to Fresno.

I used to stay at this location years ago with my old firm and recently returned for a business trip. I had flight issues which delayed my arrival by a day and when I called to let them know, Leslie graciously acknowledged my Platinum status and allowed me to cancel that night with no penalty as a one-time courtesy, which I was not expecting since I was past the window for changes/cancellations. Upon (finally) arriving, I noticed that the hotel had undergone a facelift since my last stay. Still your standard Courtyard, but they did a nice job updating the hotel given what they had to work with. The front-desk staff was just as accommodating as I remembered and my room was clean and comfortable.

I’ve stayed at Fairfield Inns several times in Canada, but this was my first time in the US. When I first walked into the room, there was a very strong chemical smell that I found totally unpleasant and overwhelming. It only dissipated by keeping the window open almost all of the time during my 4-day stay. The other major issue is that there weren’t enough light sources. The room was rather dark, especially at night. The only overhead light in the room was the one near the door, and it was on a timer. So, I had to stand up every 15 minutes to switch it back on. There was a reading lamp and a strange object below it that could have been an ottoman since it had no back. I would have loved a reading chair in the room. Instead, there was this weird ottoman-like thing without a back that didn’t function as a chair. Perhaps it was just a spot to place a suitcase. I have no idea. The walls were very thin, as I could hear my neighbor’s TV quite loudly all the time they were in the room. In addition, I really would have liked a safe in the room. On the plus side, the walk-in shower was great and the breakfast was very good. I send a shout-out to Tony, the person who checked me in. He was extremely good-natured and helpful. I wish all employees at hotels were like him. Overall, this hotel was a mixed bag, especially with regard to the room odour. I would probably try another hotel if I were to come back to town.