FoxyFish
3 Januari 2024
Good Points The room itself was fine. Clean, nice shower. Good parking. Close to lake. And if there in summer, great for families on the lake for swimming, kite surfing. Some staff was kind and accommodated English. The Bad We booked this for 2 nights (30th & 31st Dec 2024). Online they advertised a NY package deal, 477EUR each night (948 for nights, (for 2 persons) which included: 1) hotel room; 2) a gourmet 5 course meal including soda/wine; 3) entertainment/a band; 4) brunch the next day; 5) a bottle of champagne in room. We didn’t get what was offered, AND, the hotel conveniently took the description of the package off the website just before you could cancel (a week before); and when we arrived, not only could they not give us any written confirmation of what the package included, when we asked 5 different staff members, they all had different responses what the package included. , and we basically got no help from staff or management after asking repeatedly what we could do if they could not honor what they sold us. Then, when we discussed it with the hotel, they conveniently told us that the package for NYE was more expensive than what was originally advertised when we purchased the package, and that we got it wrong. However, all evidence we had to prove that we did not get the package we paid for was removed from their website. And, even though 2 invoices they gave us demonstrated that they didn't deliver what they charged, they kept insisting that we got it wrong. Hence, we felt very deceived and overpaid a good 200 euros. CONCLUSION: The hotel/grounds/villas are nice. HOWVER, avoid booking offers for dinner/all inclusion packages at all costs.
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